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app:roku [2026/01/15 03:41] – nickkapp:roku [2026/01/24 01:52] (current) – [Troubleshooting] neds
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 ==== No audio ==== ==== No audio ====
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-Roku Ultra 4850 (released 2024), a Roku Ultra 4802 (released 2021), Roku Ultra 4800 (released 2020) +Some Roku models pass the audio through to the television to decode. This is supported by almost all televisions but must be configured on the Roku and/or Television.
-To hear audio, you need a TV, AV receiver, or soundbar that can decode Dolby Digital or AC3 audio over HDMI. Most modern TVs can do this, though we’ve noticed a few Samsung TVs cannot. All Roku televisions should be able to play audio without any trouble.+
  
-**Roku audio settings:**+**1) Volume mode setting:** 
 +  - Go into Live TV such that video is playing 
 +  - Press the ** * ** button and set **"Volume mode"** to **"off"** 
 + 
 +**2) Roku audio settings:**
   - Go to the **Roku home screen**   - Go to the **Roku home screen**
   - Then navigate to **"Settings"** -> **"Audio"**   - Then navigate to **"Settings"** -> **"Audio"**
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   - and change **"Digital output format"** mode to **"Custom" → "Dolby" → "Dolby Digital"**   - and change **"Digital output format"** mode to **"Custom" → "Dolby" → "Dolby Digital"**
  
-<wrap tip>If you are still having issues: While watching live TV in the HDHomeRun app, press the ** * ** button and see if your **"Volume mode"** is set to **"off"** (this might not always be required, depending on the Roku model)</wrap> +**3) Television audio settings:** 
-\\+  - Check that Dolby Digital audio is enabled on the HDMI input.
 \\ \\
 If you still cannot get audio to work, please open a **[[:Support ticket]]** and we will help you. If you still cannot get audio to work, please open a **[[:Support ticket]]** and we will help you.
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     * Roku Ultra 4850 (released 2024)     * Roku Ultra 4850 (released 2024)
     * Roku Ultra 4802 (released 2021)     * Roku Ultra 4802 (released 2021)
-    * Roku Ultra 4800 (released 2020).+    * Roku Ultra 4800 (released 2020) 
 +    * Select Roku televisions
   * Older Roku models, non-Ultra models, and LT models do not support playing ATSC 3.0 channels.   * Older Roku models, non-Ultra models, and LT models do not support playing ATSC 3.0 channels.
   * DRM-restricted ATSC 3.0 channel support is being worked on and is not yet supported.    * DRM-restricted ATSC 3.0 channel support is being worked on and is not yet supported. 
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 ==== Playback stops often ==== ==== Playback stops often ====
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 +  * **4 Hour timeout -** By default Roku will stop playing after 4 hours without user interaction. This affects all apps. From the Roku home screen go into 
 +      - -> Settings 
 +      - -> Network  
 +      - -> Bandwidth saver 
 +      - Turn this option **"Off"**
  
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  • Last modified: 2026/01/15 03:41