Differences

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--- app:roku [2026/01/15 03:50] – nickk
+++ app:roku [2026/01/24 01:52] (current) – [Troubleshooting] neds
@@ Line 52: / Line 52: @@
 ==== No audio ====
 <WRAP indent>
-Roku Ultra 4850 (released 2024), a Roku Ultra 4802 (released 2021), Roku Ultra 4800 (released 2020)
+Some Roku models pass the audio through to the television to decode. This is supported by almost all televisions but must be configured on the Roku and/or Television.
-To hear audio, you need a TV, AV receiver, or soundbar that can decode Dolby Digital or AC3 audio over HDMI. Most modern TVs can do this, though we’ve noticed a few Samsung TVs cannot. All Roku televisions should be able to play audio without any trouble.
-**Roku audio settings:**
+**1) Volume mode setting:**
+  - Go into Live TV such that video is playing
+  - Press the ** * ** button and set **"Volume mode"** to **"off"**
+**2) Roku audio settings:**
   - Go to the **Roku home screen**
   - Then navigate to **"Settings"** -> **"Audio"**
@@ Line 62: / Line 65: @@
   - and change **"Digital output format"** mode to **"Custom" → "Dolby" → "Dolby Digital"**
-<wrap tip>If you are still having issues: While watching live TV in the HDHomeRun app, press the ** * ** button and see if your **"Volume mode"** is set to **"off"** (this might not always be required, depending on the Roku model)</wrap>
+**3) Television audio settings:**
-\\
+  - Check that Dolby Digital audio is enabled on the HDMI input.
 \\
 If you still cannot get audio to work, please open a **[[:Support ticket]]** and we will help you.
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 ==== Playback stops often ====
 <WRAP indent>
+  * **4 Hour timeout -** By default Roku will stop playing after 4 hours without user interaction. This affects all apps. From the Roku home screen go into
+      - -> Settings
+      - -> Network
+      - -> Bandwidth saver
+      - Turn this option **"Off"**
 </WRAP>

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