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dvr:activation [2025/03/23 20:11] – [Next step: Setting up a DVR storage device] nedsdvr:activation [2025/12/30 03:38] (current) – [Edit - Panel] neds
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 ==== Activation ==== ==== Activation ====
 <WRAP indent> <WRAP indent>
-<panel type="success" title="Part 1"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_1c.png?direct&600|}}</image>After purchasing the DVR subscription from the Silicondust shop website, you should receive an e-mail with your subscription information that looks similar to the image on the right. It will be titled "Your SiliconDust SHOP order receipt." Do not delete this email, instead store it somewhere safe. 
  
-Copy or write down the first 8 digits of your activation code. +<panel type="success" title="Part 1"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_2b.png?direct&600|}}</image>
- +
-<WRAP info>If you do not receive your activation e-mail, please contact customer support and tell us your "Device ID" that is printed on the bottom of your HDHomeRun unit (if you have multiple units, only one ID is needed): https://www.silicondust.com/support/trouble-ticket/</WRAP>\\ +
-\\ +
-<WRAP important>Your DVR subscription is tied to your HDHomeRun hardware.</WRAP> +
-</panel> +
-<panel type="success" title="Part 2"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_2b.png?direct&600|}}</image>+
   - Open the HDHomeRun app on a Windows 10/11 PC, Mac, iPhone, iPad, Android phone/tablet/TV, Fire device/TV, or LG smart TV   - Open the HDHomeRun app on a Windows 10/11 PC, Mac, iPhone, iPad, Android phone/tablet/TV, Fire device/TV, or LG smart TV
   - Press "Back" or the menu button to access the "Live/Recorded/Discover/Tasks" screen   - Press "Back" or the menu button to access the "Live/Recorded/Discover/Tasks" screen
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   - Select "Login"   - Select "Login"
   - Use the e-mail address you used when you signed up for DVR service   - Use the e-mail address you used when you signed up for DVR service
-  - For the activation code, this is where you will enter those first 8 digits of your DVR key+  - Then enter your shop password (you can also use the first 8 digits of your DVR key from your subscription e-mail)
   - Finally, select "Login" to save the login information   - Finally, select "Login" to save the login information
  
 </panel> </panel>
-<panel type="success" title="Part 3"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_3b.png?direct&600|}}</image>If all goes well, you should see your e-mail address under "Account" and "DVR Active" should show "Yes".+<panel type="success" title="Part 2"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_3b.png?direct&600|}}</image>If all goes well, you should see your e-mail address under "Account" and "DVR Active" should show "Yes".
  
 You can now proceed to the next phase, setting up your local DVR storage. You can now proceed to the next phase, setting up your local DVR storage.
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 </WRAP> </WRAP>
  
-===== SCRIBE or SERVIO included service ===== 
-<WRAP indent> 
- 
-==== Activating service for a new customer ==== 
-  * HDHomeRun SCRIBE and HDHomeRun SERVIO units come with a year of included DVR service. DVR service starts when the device is connected to the internet by the customer, automatically. No activation code or account is necessary. A temporary account automatically gets registered when the SCRIBE or SERVIO goes online. We are working on making it so that the HDHomeRun app will warn people if the DVR service is getting close to expiring, allowing them to extend service by purchasing additional years through https://shop.silicondust.com . 
- 
- 
-==== Amending service from a SCRIBE/SERVIO to an existing account ==== 
-  * When the year of DVR service from a SCRIBE or SERVIO is associated with an existing DVR account, the year will be amended to that account. 
-  * If you have the HDHomeRun devices used for your original DVR set up (as in, you have not replaced any tuner hardware), then simply opening up the HDHomeRun app should prompt an "Account Information" screen that will link your new SCRIBE or SERVIO to the account. Pressing "Continue" on this screen is all you need to do.  
-  * Alternatively, you can also use the activation link you received when you purchased DVR service, which will associate the SCRIBE or SERVIO to your existing DVR account. Be sure to open the link while connected to the same local network as your SCRIBE or SERVIO. If you no longer have your activation link, please **[[:support ticket|contact support]]** and we will gladly look that information up for you. 
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-</WRAP> 
  
 ===== Next step: Setting up a DVR storage device ===== ===== Next step: Setting up a DVR storage device =====
  • Last modified: 2025/03/23 20:11