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not_receiving_any_channels [2025/03/27 23:17] – nedsnot_receiving_any_channels [2025/04/01 20:35] (current) – neds
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   * If you are close to the transmission towers and you are using an amplified antenna it is possible that the signal is too strong for the amplified antenna or for the amplified splitter inside the HDHomeRun resulting in distortion. We recommend replacing the antenna with a good quality non-amplified antenna.   * If you are close to the transmission towers and you are using an amplified antenna it is possible that the signal is too strong for the amplified antenna or for the amplified splitter inside the HDHomeRun resulting in distortion. We recommend replacing the antenna with a good quality non-amplified antenna.
   * If you are close to a cell phone tower and you are using an amplified antenna you may be experiencing LTE interference that is too strong for the amplified antenna or the amplified splitter inside the HDHomeRun resulting in distortion. We recommend replacing the antenna with a good quality non-amplified antenna and using a LTE filter that passes 608MHz / blocks 618MHz such as the Silicondust LPF-608M.   * If you are close to a cell phone tower and you are using an amplified antenna you may be experiencing LTE interference that is too strong for the amplified antenna or the amplified splitter inside the HDHomeRun resulting in distortion. We recommend replacing the antenna with a good quality non-amplified antenna and using a LTE filter that passes 608MHz / blocks 618MHz such as the Silicondust LPF-608M.
-  * The HDHomeRun features a “send diagnostic information” feature that allows Silicondust support staff to see raw reception information in order to diagnose the problem. + 
-    # Launch the HDHomeRun app on your Android phone or iPhone. +  * The HDHomeRun features a "send diagnostic information" feature that allows Silicondust support staff to see raw reception information in order to diagnose the problem. 
-    # Go into the Settings menu (click DVR to exit Live TV, then the Settings menu is the gear icon at the top-right of the screen). +    - Launch the HDHomeRun app on your Android phone or iPhone. 
-    # Toggle "Send diagnostic information" to ON. +    - Go into the Settings menu (click DVR to exit Live TV, then the Settings menu is the gear icon at the top-right of the screen). 
-    # Select "Channels", then "Scan Channels". +    - Toggle "Send diagnostic information" to ON. 
-    # Send an email to support@silicondust.com including the Device ID of your HDHomeRun. Or during business hours we offer phone callback support: www.silicondust.com/contact/+    - Select "Channels", then "Scan Channels". 
 +    - Send an email to support@silicondust.com including the Device ID of your HDHomeRun. Or during business hours we offer phone callback support: www.silicondust.com/contact/ 
 + 
 +{{tag>troubleshooting}}
  • Last modified: 2025/03/27 23:17