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not_reliably_receiving_all_the_channels_your_tv_does [2025/03/27 23:14] – created nedsnot_reliably_receiving_all_the_channels_your_tv_does [2025/04/01 20:35] (current) – neds
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-Not reliably receiving all the channels your TV does? +====== Not reliably receiving all the channels your TV does? ====== 
-The small signal reception performance of the HDHomeRun is comparable to or better than most TVs. + 
-Over amplification – the HDHomeRun has a built-in amplified 4-way splitter before the tuners, unlike a TV with a single tuner. If you use an antenna with a built in amplifier or an external RF amplifier the signal may be too strong for the HDHomeRun with its extra amplification stage resulting in fewer channels. We recommend replacing the antenna with a good quality non-amplified antenna. See the Antenna Selection table. +  - The small signal reception performance of the HDHomeRun is comparable to or better than most TVs. 
-LTE interference – LTE can operate in the frequency range that used to be used by broadcast TV and is still used by cable TV. A problem can occur when the LTE signal power is higher than the TV signal power. A TV with a single tuner is often able to compensate at the expense of signal quality. +  - Over amplification – the HDHomeRun has a built-in amplified 4-way splitter before the tuners, unlike a TV with a single tuner. If you use an antenna with a built in amplifier or an external RF amplifier the signal may be too strong for the HDHomeRun with its extra amplification stage resulting in fewer channels. We recommend replacing the antenna with a good quality non-amplified antenna. See the Antenna Selection table. 
-If there is a cell tower nearby operating in the 618+MHz LTE frequency band you may need a LTE filter. The LTE filter must pass up to 608MHz and block above 618MHz such as the Silicondust LPF-608M. +  - LTE interference – LTE can operate in the frequency range that used to be used by broadcast TV and is still used by cable TV. A problem can occur when the LTE signal power is higher than the TV signal power. A TV with a single tuner is often able to compensate at the expense of signal quality. 
-If you have a LTE filter or your antenna includes a LTE filter check the frequency specifications. A “695MHz” or “700MHz” filter is an older LTE filter that does not block the newer 618+MHz LTE band. +    * If there is a cell tower nearby operating in the 618+MHz LTE frequency band you may need a LTE filter. The LTE filter must pass up to 608MHz and block above 618MHz such as the Silicondust LPF-608M. 
-Silicondust support can confirm if LTE interference before buying a filter. +    * **If you have a LTE filter** or your antenna includes a LTE filter check the frequency specifications. A “695MHz” or “700MHz” filter is an older LTE filter that does not block the newer 618+MHz LTE band. 
-The HDHomeRun features a “send diagnostic information” feature that allows Silicondust support staff to see raw reception information in order to diagnose the problem. +    * Silicondust support can confirm if LTE interference before buying a filter. 
-Launch the HDHomeRun app on your Android phone or iPhone. + 
-Go into the Settings menu (click DVR to exit Live TV, then the Settings menu is the gear icon at the top-right of the screen). +  * The HDHomeRun features a "send diagnostic information" feature that allows Silicondust support staff to see raw reception information in order to diagnose the problem. 
-Toggle “send diagnostic information”. +    - Launch the HDHomeRun app on your Android phone or iPhone. 
-Select Channels, Scan Channels. +    - Go into the Settings menu (click DVR to exit Live TV, then the Settings menu is the gear icon at the top-right of the screen). 
-Send an email to support@silicondust.com including the Device ID of your HDHomeRun. Or during business hours we offer phone callback support: www.silicondust.com/contact/+    - Toggle "Send diagnostic information" to ON. 
 +    - Select "Channels", then "Scan Channels". 
 +    - Send an email to support@silicondust.com including the Device ID of your HDHomeRun. Or during business hours we offer phone callback support: www.silicondust.com/contact/ 
 + 
 +{{tag>troubleshooting}}
  • Last modified: 2025/03/27 23:14