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prime:diagnostics [2019/12/29 04:44] – nedsprime:diagnostics [2025/12/07 02:23] (current) – neds
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 All diagnostics are accessed the same way but these reports are specific to the Prime using a Motorola CableCARD [CC]. All clicks are left click unless noted otherwise. Cisco CC’s [Scientific Atlantic] report differently; two screen shots are included at the end. Before beginning you should download the SiliconDust [SD] software for Windows, Mac or Linux from the [[:downloads|downloads page]]. All diagnostics are accessed the same way but these reports are specific to the Prime using a Motorola CableCARD [CC]. All clicks are left click unless noted otherwise. Cisco CC’s [Scientific Atlantic] report differently; two screen shots are included at the end. Before beginning you should download the SiliconDust [SD] software for Windows, Mac or Linux from the [[:downloads|downloads page]].
  
-To open diagnostics open this webpage http://my.hdhomerun.com and you will see a screen similar to this - +Go to http://hdhomerun.local or go to the IP address of the PRIME (for example, http://192.168.0.4 ).
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-{{ :prime:my_hdhomerun_opening_page.png?direct |}} +
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-Here we find near the top a box for each tuner on the network and if applicable one for the SiliconDust DVR Record Engine which seeing confirms it is active. In the tuner box[es] is the Tuner type and ID number, the firmware loaded on the noted device [different models may have different firmware], the number of active channels and CableCard Menu.  Clicking on CableCARD Menu line will take you directly to that page in the diagnostics. From there clicking on CableCARD Pairing you will find the ID numbers needed to pair the CC with the Service Provider [SP]. Clicking on the number of channels in the box will take you to the Channel Lineup report in the web page diagnostics. For Cisco CC users this is how you need to access the Channel Lineup feature.  +
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-If you are a DVR subscriber you should see a box with HDHomeRun RECORD in the top line once it is setup and running. Clicking on that will open a link, click on system status. Here you see some basic information, the record path, device IP and the space available on the recording device. There is another link here for future diagnostics logging. +
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-Below this you will see two boxes, Live TV and DVR. The default screen below these boxes is the Live TV selection of items which are HDHR DVR Client devices, third party software supported and the Play Station 3 & 4 which are DLNA based players of live TV. Clicking on a type of client device or third party software will reveal instructions about it. Clicking on DVR box will switch the information seen to the SD DVR supported Record Engine devices which can be W10 pc, Mac OS X, Specific NAS devices and NVidia Shield TV. When opening NAS or USB 3.0 android scroll down after clicking to select specific device instructions. +
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-Client updates depends on platform and settings in a particular device as to whether or not they auto update. +
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-Click on the Tuner type/ID line at the top of it’s box to open the web page diagnostics home page - +
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-{{ :prime:moto_opening_page.png?direct |}}+
  
 Here you see the tuner type, ID and firmware version. Below that area list of report sections that are detailed below. Then there are reports that regard the setup of a CC. When a CC is properly “paired” the reports will all read success. In the above example the Weak reading does not affect my channel playback or setup of the CC but it may yours. Also this information does not say that your account settings [all the channels your subscribed to get] have been properly applied to the CC. Just that the CC and prime are communicating. Here you see the tuner type, ID and firmware version. Below that area list of report sections that are detailed below. Then there are reports that regard the setup of a CC. When a CC is properly “paired” the reports will all read success. In the above example the Weak reading does not affect my channel playback or setup of the CC but it may yours. Also this information does not say that your account settings [all the channels your subscribed to get] have been properly applied to the CC. Just that the CC and prime are communicating.
  • Last modified: 2019/12/29 04:44