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reboot_loop_with_usb_drive [2025/03/28 20:16] – created nedsreboot_loop_with_usb_drive [2025/04/01 20:35] (current) – neds
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 ====== Reboot loop with USB drive attached ====== ====== Reboot loop with USB drive attached ======
  
-USB drive connected to the HDHomeRun:+==== USB drive connected to the HDHomeRun: ====
  
 First unplug the USB drive and make sure the HDHomeRun is working correctly without the drive. First unplug the USB drive and make sure the HDHomeRun is working correctly without the drive.
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 Likely causes: Likely causes:
  
-A failing or failed hard drive may cause an error and automatic reboot. If the drive is a conventional USB hard drive you should use the manufacturers test tools to test the drive using a PC or Mac computer. +  * A failing or failed hard drive may cause an error and automatic reboot. If the drive is a conventional USB hard drive you should use the manufacturers test tools to test the drive using a PC or Mac computer. 
-A “fake capacity” USB flash drive may cause an error and automatic reboot. A fake capacity drive is a drive with a small capacity (say 1GB) that claims to be a large capacity (say 1TB). +  * A "fake capacity" USB flash drive may cause an error and automatic reboot. A fake capacity drive is a drive with a small capacity (say 1GB) that claims to be a large capacity (say 1TB). 
-If you are using a high performance USB 3.1/3.2 NVMe drive and the HDHomeRun log shows the HDHomeRun powered on during the recording it may be that the drive is drawing more than 1A, exceeding USB 3.0/2.0 power limits. The HDHomeRun FLEX supports USB drives up to 1A. +  * If you are using a high performance USB 3.1/3.2 NVMe drive and the HDHomeRun log shows the HDHomeRun powered on during the recording it may be that the drive is drawing more than 1A, exceeding USB 3.0/2.0 power limits. The HDHomeRun FLEX supports USB drives up to 1A. 
- + \\
  
-The HDHomeRun features a “send diagnostic information” feature that allows Silicondust support staff to help diagnose the problem.+The HDHomeRun features a "Send diagnostic information" feature that allows SiliconDust support staff to help diagnose the problem.
  
-Unplug the USB drive. +  - Unplug the USB drive 
-Launch the HDHomeRun app on your Android phone or iPhone. +  - Launch the HDHomeRun app on your Android phone or iPhone 
-Go into the Settings menu (click DVR to exit Live TV, then the Settings menu is the gear icon at the top-right of the screen). +  - Go into the Settings menu (click DVR to exit Live TV, then the Settings menu is the gear icon at the top-right of the screen) 
-Toggle “send diagnostic information”. +  - Toggle "Send diagnostic information" 
-Reconnect the USB drive. +  - Reconnect the USB drive 
-Send an email to support@silicondust.com including the Device ID of your HDHomeRun. Or during business hours we offer phone callback support: www.silicondust.com/contact/+  - Send an email to support@silicondust.com including the Device ID of your HDHomeRun. Or during business hours we offer phone callback support: www.silicondust.com/contact/ 
 + 
 +{{tag>troubleshooting}}
  • Last modified: 2025/03/28 20:16