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scribe_servio_faq [2019/07/29 21:28] – [How do I add the year of DVR service to an existing account?] nedsscribe_servio_faq [2025/04/01 23:28] (current) – neds
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 ===== Introduction ===== ===== Introduction =====
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 ==== What is HDHomeRun SCRIBE? ==== ==== What is HDHomeRun SCRIBE? ====
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   * **[[:SCRIBE|The HDHomeRun SCRIBE]]** is a self-contained **[[DVR]]** storage device and HDHomeRun tuning device in one unit. The HDHomeRun SCRIBE runs a full copy of the DVR software, and does not require a PC or NAS, nor does it require another HDHomeRun tuner. In addition to recording from its own internal tuners, the HDHomeRun SCRIBE can record from other HDHomeRun tuners on the same network, so long as they **[[dvr tuners|support DVR]]**.   * **[[:SCRIBE|The HDHomeRun SCRIBE]]** is a self-contained **[[DVR]]** storage device and HDHomeRun tuning device in one unit. The HDHomeRun SCRIBE runs a full copy of the DVR software, and does not require a PC or NAS, nor does it require another HDHomeRun tuner. In addition to recording from its own internal tuners, the HDHomeRun SCRIBE can record from other HDHomeRun tuners on the same network, so long as they **[[dvr tuners|support DVR]]**.
  
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   * The **HDHomeRun SCRIBE QUATRO** is the four tuner model, and contains a 1 TB internal hard drive rated for 24/7 video use.   * The **HDHomeRun SCRIBE QUATRO** is the four tuner model, and contains a 1 TB internal hard drive rated for 24/7 video use.
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 ==== What is HDHomeRun SERVIO? ==== ==== What is HDHomeRun SERVIO? ====
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   * **[[:SERVIO|The HDHomeRun SERVIO]]** is a self-contained **[[DVR]]** storage device. It can be added to any **[[:dvr tuners|supported]]** HDHomeRun tuner on a network to create a full HDHomeRun DVR system. The SERVIO runs a full copy of the DVR software, and does not require a PC or NAS.   * **[[:SERVIO|The HDHomeRun SERVIO]]** is a self-contained **[[DVR]]** storage device. It can be added to any **[[:dvr tuners|supported]]** HDHomeRun tuner on a network to create a full HDHomeRun DVR system. The SERVIO runs a full copy of the DVR software, and does not require a PC or NAS.
  
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   * The **HDHomeRun SERVIO** contains a 2 TB internal hard drive rated for 24/7 video use.   * The **HDHomeRun SERVIO** contains a 2 TB internal hard drive rated for 24/7 video use.
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 ==== What are the requirements for HDHomeRun SCRIBE or HDHomeRun SERVIO? ==== ==== What are the requirements for HDHomeRun SCRIBE or HDHomeRun SERVIO? ====
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   * HDHomeRun SCRIBE and HDHomeRun SERVIO requires a wired ethernet connection to a router or network switch and an active internet connection. No video is transferred over the internet connection, only guide data and recording tasks are downloaded from the Silicondust servers, so no particular internet speed is needed.   * HDHomeRun SCRIBE and HDHomeRun SERVIO requires a wired ethernet connection to a router or network switch and an active internet connection. No video is transferred over the internet connection, only guide data and recording tasks are downloaded from the Silicondust servers, so no particular internet speed is needed.
     * Once connected to a home network, wifi can be used if connected to a router with built-in wifi, or a wifi access point. Please note that broadcast TV signals and recordings are very large, and we recommend using at least an 802.11AC "Wireless-AC" connection for viewing live TV or recordings on the **[[app|HDHomeRun app]]**.     * Once connected to a home network, wifi can be used if connected to a router with built-in wifi, or a wifi access point. Please note that broadcast TV signals and recordings are very large, and we recommend using at least an 802.11AC "Wireless-AC" connection for viewing live TV or recordings on the **[[app|HDHomeRun app]]**.
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   * HDHomeRun SCRIBE requires an UHF/VHF antenna for receiving ATSC broadcasts on its internal tuners.   * HDHomeRun SCRIBE requires an UHF/VHF antenna for receiving ATSC broadcasts on its internal tuners.
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 ===== Basic functionality ===== ===== Basic functionality =====
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 ==== What can be recorded? ==== ==== What can be recorded? ====
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   * HDHomeRun SCRIBE and HDHomeRun SERVIO will be able to record all over-the-air content and non-DRM-restricted cable TV programs. Anything that a NAS/PC/Android DVR storage device can record can also be recorded with either the SCRIBE or SERVIO.   * HDHomeRun SCRIBE and HDHomeRun SERVIO will be able to record all over-the-air content and non-DRM-restricted cable TV programs. Anything that a NAS/PC/Android DVR storage device can record can also be recorded with either the SCRIBE or SERVIO.
   * The HDHomeRun SCRIBE will record from its internal tuners, as well as from other HDHomeRun tuners on the same network.   * The HDHomeRun SCRIBE will record from its internal tuners, as well as from other HDHomeRun tuners on the same network.
     * The HDHomeRun SCRIBE DUO contains 2 internal tuners.     * The HDHomeRun SCRIBE DUO contains 2 internal tuners.
     * The HDHomeRun SCRIBE QUATRO contains 4 internal tuners.     * The HDHomeRun SCRIBE QUATRO contains 4 internal tuners.
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 ==== Do I need another HDHomeRun tuner to use the SCRIBE? ==== ==== Do I need another HDHomeRun tuner to use the SCRIBE? ====
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   * No other HDHomeRun hardware is required for using the HDHomeRun SCRIBE. The HDHomeRun SCRIBE contains both the DVR hardware and software, as well as the TV tuners necessary for receiving a broadcast, in a single unit.   * No other HDHomeRun hardware is required for using the HDHomeRun SCRIBE. The HDHomeRun SCRIBE contains both the DVR hardware and software, as well as the TV tuners necessary for receiving a broadcast, in a single unit.
   * While other HDHomeRun hardware is not required, other **[[:dvr tuners|supported tuners]]** can be added to the network and used by the HDHomeRun SCRIBE for recordings.   * While other HDHomeRun hardware is not required, other **[[:dvr tuners|supported tuners]]** can be added to the network and used by the HDHomeRun SCRIBE for recordings.
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 ==== Do I need another HDHomeRun tuner to use a SERVIO? ==== ==== Do I need another HDHomeRun tuner to use a SERVIO? ====
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   * Yes, the HDHomeRun SERVIO does not contain its own tuners and must be used with a **[[dvr tuners|supported HDHomeRun tuner]]**. It is meant to be used in place of NAS/PC/Android-based DVR storage.    * Yes, the HDHomeRun SERVIO does not contain its own tuners and must be used with a **[[dvr tuners|supported HDHomeRun tuner]]**. It is meant to be used in place of NAS/PC/Android-based DVR storage. 
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 +</WRAP>
 ==== Do I need a NAS or PC? ==== ==== Do I need a NAS or PC? ====
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   * No other NAS, PC, or other recording hardware is needed when using either HDHomeRun SCRIBE or HDHomeRun SERVIO.   * No other NAS, PC, or other recording hardware is needed when using either HDHomeRun SCRIBE or HDHomeRun SERVIO.
   * Both the HDHomeRun SCRIBE and HDHomeRun SERVIO run full copies of the DVR storage software, in addition to having internal hard drives.   * Both the HDHomeRun SCRIBE and HDHomeRun SERVIO run full copies of the DVR storage software, in addition to having internal hard drives.
   * While not required, a **[[:dvr diy|NAS/PC/Android/DIY]]** storage option can be used along side of the HDHomeRun SCRIBE or HDHomeRun SERVIO for additional DVR storage or redundancy. The DVR software will automatically handle what device will record to where, prevent duplicates, and all recordings will be available in the **[[:app|HDHomeRun app]]**.   * While not required, a **[[:dvr diy|NAS/PC/Android/DIY]]** storage option can be used along side of the HDHomeRun SCRIBE or HDHomeRun SERVIO for additional DVR storage or redundancy. The DVR software will automatically handle what device will record to where, prevent duplicates, and all recordings will be available in the **[[:app|HDHomeRun app]]**.
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 ==== What are the max number of recordings and viewings that can happen simultaneously? ==== ==== What are the max number of recordings and viewings that can happen simultaneously? ====
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   * Each HDHomeRun SCRIBE DUO or QUATRO can record up to 4 sources at once, while playing 4 recordings from its internal hard drive at the same time. Recordings can be from the HDHomeRun SCRIBE's internal tuners or from other **[[DVR tuners|supported HDHomeRun]]** tuners on the same network.   * Each HDHomeRun SCRIBE DUO or QUATRO can record up to 4 sources at once, while playing 4 recordings from its internal hard drive at the same time. Recordings can be from the HDHomeRun SCRIBE's internal tuners or from other **[[DVR tuners|supported HDHomeRun]]** tuners on the same network.
  
   * Each HDHomeRun SERVIO can record up to 6 sources at once, while playing back 4 recordings from its internal drive at the same time.   * Each HDHomeRun SERVIO can record up to 6 sources at once, while playing back 4 recordings from its internal drive at the same time.
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 +</WRAP>
 ==== Can recordings be transferred over the network? ==== ==== Can recordings be transferred over the network? ====
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   * Both the HDHomeRun SCRIBE and HDHomeRun SERVIO will be able to have their recordings downloaded to other devices.    * Both the HDHomeRun SCRIBE and HDHomeRun SERVIO will be able to have their recordings downloaded to other devices. 
   * Options for transferring programs to the internal hard drive of HDHomeRun SCRIBE or HDHomeRun SERVIO is being evaluated.   * Options for transferring programs to the internal hard drive of HDHomeRun SCRIBE or HDHomeRun SERVIO is being evaluated.
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 ==== Will the HDHomeRun app seamlessly consolidate multiple HDHomeRun SCRIBE or SERVIO units into the interface? ==== ==== Will the HDHomeRun app seamlessly consolidate multiple HDHomeRun SCRIBE or SERVIO units into the interface? ====
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   * Yes, the **[[:app|HDHomeRun app]]** will seamlessly consolidate all HDHomeRun tuners and sources of HDHomeRun DVR software, including from multiple HDHomeRun SCRIBE and HDHomeRun SERVIO units, and/or from additional HDHomeRun tuners or DIY/NAS storage.   * Yes, the **[[:app|HDHomeRun app]]** will seamlessly consolidate all HDHomeRun tuners and sources of HDHomeRun DVR software, including from multiple HDHomeRun SCRIBE and HDHomeRun SERVIO units, and/or from additional HDHomeRun tuners or DIY/NAS storage.
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 ===== Mix and matching hardware ===== ===== Mix and matching hardware =====
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 ==== Can HDHomeRun SCRIBE record from other HDHomeRun tuners? ==== ==== Can HDHomeRun SCRIBE record from other HDHomeRun tuners? ====
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   * While other HDHomeRun hardware is not required, other **[[dvr tuners|supported HDHomeRun tuners]]** can be added to the network and used by the HDHomeRun SCRIBE for recordings.   * While other HDHomeRun hardware is not required, other **[[dvr tuners|supported HDHomeRun tuners]]** can be added to the network and used by the HDHomeRun SCRIBE for recordings.
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 +</WRAP>
 ==== How many HDHomeRun SCRIBEs or HDHomeRun SERVIOs can I have at one time? ==== ==== How many HDHomeRun SCRIBEs or HDHomeRun SERVIOs can I have at one time? ====
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   * The only limit for how many HDHomeRun devices one can have on a single network is the network itself.   * The only limit for how many HDHomeRun devices one can have on a single network is the network itself.
   * The DVR software will automatically handle what device will record to where, prevent duplicates, and all recordings will be available in the **[[:app|HDHomeRun app]]**.   * The DVR software will automatically handle what device will record to where, prevent duplicates, and all recordings will be available in the **[[:app|HDHomeRun app]]**.
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 ==== Will NAS/PC/Android DVR still be supported for HDHomeRun DVR service? ==== ==== Will NAS/PC/Android DVR still be supported for HDHomeRun DVR service? ====
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   * Yes, **[[:DVR diy|NAS/PC/Android/DIY]]** DVR storage options will continue to be supported by Silicondust, and can even with with both HDHomeRun SCRIBE and HDHomeRun SERVIO. HDHomeRun SCRIBE and HDHomeRun SERVIO are seen as an option for customers who want an easy-to-use/ready-to-go DVR solution, but we will still fully support our customers who want to set up their own DVR storage using their existing hardware.   * Yes, **[[:DVR diy|NAS/PC/Android/DIY]]** DVR storage options will continue to be supported by Silicondust, and can even with with both HDHomeRun SCRIBE and HDHomeRun SERVIO. HDHomeRun SCRIBE and HDHomeRun SERVIO are seen as an option for customers who want an easy-to-use/ready-to-go DVR solution, but we will still fully support our customers who want to set up their own DVR storage using their existing hardware.
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 ==== Can HDHomeRun SCRIBE tuners be used for HDHomeRun SERVIO or NAS/PC/Android DVR? ==== ==== Can HDHomeRun SCRIBE tuners be used for HDHomeRun SERVIO or NAS/PC/Android DVR? ====
 +<WRAP indent>
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   * Yes, HDHomeRun SCRIBE tuners are available to all DVR storage devices on the network, be it the HDHomeRun SCRIBE itself, HDHomeRun SERVIO, or a **[[:DVR DIY|NAS/PC/Android/DIY DVR storage option]]**.   * Yes, HDHomeRun SCRIBE tuners are available to all DVR storage devices on the network, be it the HDHomeRun SCRIBE itself, HDHomeRun SERVIO, or a **[[:DVR DIY|NAS/PC/Android/DIY DVR storage option]]**.
   * This can be useful if the HDHomeRun SCRIBE's internal hard drive is full, or if the SCRIBE's DVR is already recording from other sources, such as HDHomeRun PRIME.   * This can be useful if the HDHomeRun SCRIBE's internal hard drive is full, or if the SCRIBE's DVR is already recording from other sources, such as HDHomeRun PRIME.
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 +</WRAP>
 ==== Can I mix HDHomeRun SERVIO with NAS/PC/Android DVR storage? ==== ==== Can I mix HDHomeRun SERVIO with NAS/PC/Android DVR storage? ====
 +<WRAP indent>
  
   * Yes, just like with multiple HDHomeRun SERVIO units, HDHomeRun SERVIO can be mixed with **[[:dvr diy|NAS/PC/Android/DIY DVR storage options]]**.   * Yes, just like with multiple HDHomeRun SERVIO units, HDHomeRun SERVIO can be mixed with **[[:dvr diy|NAS/PC/Android/DIY DVR storage options]]**.
   * The DVR software will automatically handle what device will record to where, prevent duplicates, and all recordings will be available in the **[[:app|HDHomeRun app]]**.   * The DVR software will automatically handle what device will record to where, prevent duplicates, and all recordings will be available in the **[[:app|HDHomeRun app]]**.
-===== Availability ====+ 
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 +===== Availability ===== 
 +<WRAP indent> 
 ==== Will HDHomeRun SCRIBE be available for DVB-T/T2/other countries? ==== ==== Will HDHomeRun SCRIBE be available for DVB-T/T2/other countries? ====
 +<WRAP indent>
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   * Yes, the HDHomeRun SCRIBE will be available in additional versions for other countries in the future. Please **[[https://www.silicondust.com/contact/|subscribe to our product announcement mailing list]]** to be notified of when these versions will be released.   * Yes, the HDHomeRun SCRIBE will be available in additional versions for other countries in the future. Please **[[https://www.silicondust.com/contact/|subscribe to our product announcement mailing list]]** to be notified of when these versions will be released.
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 +</WRAP>
 ==== Will HDHomeRun SERVIO be available globally? ==== ==== Will HDHomeRun SERVIO be available globally? ====
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   * Yes, the HDHomeRun SERVIO will be available in other countries in the future. Please **[[https://www.silicondust.com/contact/|subscribe to our product announcement mailing list]]** to be notified of availability.   * Yes, the HDHomeRun SERVIO will be available in other countries in the future. Please **[[https://www.silicondust.com/contact/|subscribe to our product announcement mailing list]]** to be notified of availability.
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 ==== Where can I buy HDHomeRun SCRIBE DUO? ==== ==== Where can I buy HDHomeRun SCRIBE DUO? ====
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   * At this time the HDHomeRun SCRIBE DUO, the two tuner model, is exclusive to **[[https://www.bestbuy.com/site/hdhomerun-scribe-duo-1tb-ota-dvr-streaming-player-black/6354194.p?skuId=6354194|Best Buy]]**.    * At this time the HDHomeRun SCRIBE DUO, the two tuner model, is exclusive to **[[https://www.bestbuy.com/site/hdhomerun-scribe-duo-1tb-ota-dvr-streaming-player-black/6354194.p?skuId=6354194|Best Buy]]**. 
-===== Included DVR service questions ==== 
  
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 +===== Included DVR service questions =====
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 ==== Is DVR service included? ==== ==== Is DVR service included? ====
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   * Both the HDHomeRun SCRIBE and HDHomeRun SERVIO come with a year of **[[DVR subscription|DVR service]]**.    * Both the HDHomeRun SCRIBE and HDHomeRun SERVIO come with a year of **[[DVR subscription|DVR service]]**. 
   * Additional years of service can be purchased on our online shop, or additional years can be added through buying more HDHomeRun SCRIBE or HDHomeRun SERVIO units.   * Additional years of service can be purchased on our online shop, or additional years can be added through buying more HDHomeRun SCRIBE or HDHomeRun SERVIO units.
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   * Existing recordings on the HDHomeRun SCRIBE and HDHomeRun SERVIO will always be accessible, even without a DVR subscription.   * Existing recordings on the HDHomeRun SCRIBE and HDHomeRun SERVIO will always be accessible, even without a DVR subscription.
   * HDHomeRun SCRIBE will still function as a normal HDHomeRun tuner and allow free access to live TV, as well as working with third party apps, even without a DVR subscription.   * HDHomeRun SCRIBE will still function as a normal HDHomeRun tuner and allow free access to live TV, as well as working with third party apps, even without a DVR subscription.
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 ==== Will the included year of DVR service stack onto existing DVR subscriptions? ==== ==== Will the included year of DVR service stack onto existing DVR subscriptions? ====
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   * Yes, customers who already have **[[:DVR subscription|HDHomeRun DVR service]]** will have the included year of DVR service stacked on top of their current subscription.   * Yes, customers who already have **[[:DVR subscription|HDHomeRun DVR service]]** will have the included year of DVR service stacked on top of their current subscription.
  
   * If a customer buys multiple HDHomeRun SCRIBEs or HDHomeRun SERVIOs, each one will include a year of DVR service that will be added to their account.   * If a customer buys multiple HDHomeRun SCRIBEs or HDHomeRun SERVIOs, each one will include a year of DVR service that will be added to their account.
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 ==== When does the included year of DVR service start? ==== ==== When does the included year of DVR service start? ====
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   * DVR service starts when the device is connected to the internet by the customer, automatically. No activation code or account is necessary. A temporary account automatically gets registered when the SCRIBE or SERVIO goes online. We are working on making it so that the HDHomeRun app will warn people if the DVR service is getting close to expiring, allowing them to extend service by purchasing additional years through https://shop.silicondust.com .   * DVR service starts when the device is connected to the internet by the customer, automatically. No activation code or account is necessary. A temporary account automatically gets registered when the SCRIBE or SERVIO goes online. We are working on making it so that the HDHomeRun app will warn people if the DVR service is getting close to expiring, allowing them to extend service by purchasing additional years through https://shop.silicondust.com .
  
 +</WRAP>
 ==== How do I add the year of DVR service to an existing account? ==== ==== How do I add the year of DVR service to an existing account? ====
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   * When the year of DVR service from a SCRIBE or SERVIO is associated with an existing DVR account, the year will be amended to that account.   * When the year of DVR service from a SCRIBE or SERVIO is associated with an existing DVR account, the year will be amended to that account.
   * If you have the HDHomeRun devices used for your original DVR set up (as in, you have not replaced any tuner hardware), then simply opening up the HDHomeRun app should prompt an "Account Information" screen that will link your new SCRIBE or SERVIO to the account. Pressing "Continue" on this screen is all you need to do.    * If you have the HDHomeRun devices used for your original DVR set up (as in, you have not replaced any tuner hardware), then simply opening up the HDHomeRun app should prompt an "Account Information" screen that will link your new SCRIBE or SERVIO to the account. Pressing "Continue" on this screen is all you need to do. 
   * Alternatively, you can also use the activation link you received when you purchased DVR service, which will associate the SCRIBE or SERVIO to your existing DVR account. Be sure to open the link while connected to the same local network as your SCRIBE or SERVIO. If you no longer have your activation link, please **[[support ticket|contact support]]** and we will gladly look that information up for you.   * Alternatively, you can also use the activation link you received when you purchased DVR service, which will associate the SCRIBE or SERVIO to your existing DVR account. Be sure to open the link while connected to the same local network as your SCRIBE or SERVIO. If you no longer have your activation link, please **[[support ticket|contact support]]** and we will gladly look that information up for you.
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 ===== Advanced user questions ===== ===== Advanced user questions =====
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 ==== Can the hard drives be replaced or upgraded? ==== ==== Can the hard drives be replaced or upgraded? ====
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 +
   * Replacing the internal hard drives of HDHomeRun SCRIBE or HDHomeRun SERVIO is possible. See **[[:scribe_servio_replacing_drive|our hard drive upgrade guide]]** for more information.   * Replacing the internal hard drives of HDHomeRun SCRIBE or HDHomeRun SERVIO is possible. See **[[:scribe_servio_replacing_drive|our hard drive upgrade guide]]** for more information.
   * A 2.5 inch 7mm tall SATA hard drive is supported.   * A 2.5 inch 7mm tall SATA hard drive is supported.
   * A video-spec (24/7 operation) hard drive is highly recommended.   * A video-spec (24/7 operation) hard drive is highly recommended.
 <WRAP alert center 80%>Any damage done to the HDHomeRun or the original hard drive as a result of the modification is not covered under warranty. If a hard drive has been replaced and a customer needs to make a warranty exchange, the original hard drive needs to be reinstalled before sending it in.</WRAP> <WRAP alert center 80%>Any damage done to the HDHomeRun or the original hard drive as a result of the modification is not covered under warranty. If a hard drive has been replaced and a customer needs to make a warranty exchange, the original hard drive needs to be reinstalled before sending it in.</WRAP>
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 ==== What file system is used on the hard drive? ==== ==== What file system is used on the hard drive? ====
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   * The HDHomeRun SCRIBE and HDHomeRun SERVIO use an XFS file system.   * The HDHomeRun SCRIBE and HDHomeRun SERVIO use an XFS file system.
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 +</WRAP>
 ==== What video format is used? ==== ==== What video format is used? ====
-  * The HDHomeRun DVR software does not convert anything, and the broadcasted video is saved as-is from the broadcaster.+<WRAP indent> 
 + 
 +  * The HDHomeRun DVR software does not convert anything, and the broadcasted video is saved as-is from the broadcaster. ATSC 1.0 broadcasters use MPEG-2 video. 
 + 
 +</WRAP>
 ==== Can videos be transcoded to take less space? ==== ==== Can videos be transcoded to take less space? ====
 +<WRAP indent>
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   * **[[:EXTEND|HDHomeRun EXTEND]]** (ATSC-only) can be used to make smaller video files by taking advantage of the HDHomeRun EXTEND's internal transcoding hardware.   * **[[:EXTEND|HDHomeRun EXTEND]]** (ATSC-only) can be used to make smaller video files by taking advantage of the HDHomeRun EXTEND's internal transcoding hardware.
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 ==== Will DRM-protected channel recording be supported in the future? ==== ==== Will DRM-protected channel recording be supported in the future? ====
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   * Recording support for DRM-protected US cable channels is a feature planned for the future. All existing HDHomeRun SCRIBE and HDHomeRun SERVIO customers will receive this updated firmware.   * Recording support for DRM-protected US cable channels is a feature planned for the future. All existing HDHomeRun SCRIBE and HDHomeRun SERVIO customers will receive this updated firmware.
  
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 {{tag>faq scribe servio dvr}} {{tag>faq scribe servio dvr}}
  • Last modified: 2019/07/29 21:28