http://info.hdhomerun.com/info/ 2026-04-08T06:33:58+00:00 http://info.hdhomerun.com/info/ http://info.hdhomerun.com/info/_media/logo.png text/html 2019-08-29T01:44:36+00:00 Anonymous (anonymous@undisclosed.example.com) http://info.hdhomerun.com/info/troubleshooting:cables_terminators_splitters?rev=1567043076&do=diff Cables, Terminators, & Splitters Go back to all troubleshooting topics Cables Use of RG6 cables is recommended for cable connections. Terminators Make sure all unused splitter outputs have terminators attached. Do not leave a splitter output without anything connected. Splitters text/html 2023-11-12T22:19:06+00:00 Anonymous (anonymous@undisclosed.example.com) http://info.hdhomerun.com/info/troubleshooting:communication_error?rev=1699827546&do=diff text/html 2023-11-14T15:39:00+00:00 Anonymous (anonymous@undisclosed.example.com) http://info.hdhomerun.com/info/troubleshooting:communication_errors?rev=1699976340&do=diff Troubleshooting communication errors Go back to all troubleshooting topics Are you are receiving a “Communication error” message in the HDHomeRun app? This indicates a network bandwidth issue somewhere on your network. This page will help troubleshoot and correct common networking issues that can cause such communication errors. text/html 2022-10-18T23:06:43+00:00 Anonymous (anonymous@undisclosed.example.com) http://info.hdhomerun.com/info/troubleshooting:creating_a_sample?rev=1666134403&do=diff Saving a 30 second video clip for troubleshooting problems Go back to all troubleshooting topics Windows Windows - Save virtual channel Paste a URL into your web browser and save the resulting file: http://hdhomerun.local:5004/auto/v<virtual channel number>?duration=30 The “hdhomerun.local text/html 2021-10-12T01:15:12+00:00 Anonymous (anonymous@undisclosed.example.com) http://info.hdhomerun.com/info/troubleshooting:diagnostics?rev=1634001312&do=diff Sending diagnostic information Go back to all troubleshooting topics When reporting your issue, make sure to include the Device ID for your HDHomeRun and the date/time you reproduced the issue, and the affected channel number, if appropriate. You can find your Device ID printed on the bottom of your HDHomeRun tuner. text/html 2023-11-13T01:43:28+00:00 Anonymous (anonymous@undisclosed.example.com) http://info.hdhomerun.com/info/troubleshooting:network_packet_loss?rev=1699839808&do=diff Troubleshooting network packet loss Go back to all troubleshooting topics Testing for packet loss Low level test for network packet loss - Windows From a cmd prompt run: "C:\Program Files\Silicondust\HDHomeRun\hdhomerun_config" FFFFFFFF set /tuner0/vchannel <channel number> "C:\Program Files\Silicondust\HDHomeRun\hdhomerun_config" FFFFFFFF save /tuner0 null text/html 2025-05-06T22:24:12+00:00 Anonymous (anonymous@undisclosed.example.com) http://info.hdhomerun.com/info/troubleshooting:networking?rev=1746570252&do=diff If there is no HDHomeRun is detected when using the HDHomeRun app, please check the following: HDHomeRun: * Check to make sure that the HDHomeRun has a good network connection, as indicated by the network LED on the device being solid green. The network LED is part of the network port. text/html 2019-06-22T03:36:43+00:00 Anonymous (anonymous@undisclosed.example.com) http://info.hdhomerun.com/info/troubleshooting:reboot_loop_with_old_firmware?rev=1561174603&do=diff Reboot loop problem with old firmware Go back to all troubleshooting topics Affected models & firmware: * HDHomeRun PRIME running 20130117 or older firmware. * HDHomeRun DUAL running 20141124 or older firmware. Solution: * Download the latest software: * Windows: <http://download.silicondust.com/hdhomerun/hdhomerun_windows.exe> * Mac: text/html 2024-12-30T20:13:33+00:00 Anonymous (anonymous@undisclosed.example.com) http://info.hdhomerun.com/info/troubleshooting:reboot_loop_with_usb_drive_attached?rev=1735589613&do=diff Reboot loop or unexpected reboot with USB drive attached Go back to all troubleshooting topics Symptom: The HDHomeRun FLEX works when there is no USB drive connected, reboots repeatedly when the USB drive is connected (immediately or only when recording). Possibility 1: Some NVMe USB 3.1/3.2 drives draw more than 1A which is only allowed when connected to a USB 3.1/3.2 port. Drawing more than 1A is not allowed when connected to a USB 2.0/3.0 port. text/html 2023-11-16T07:17:44+00:00 Anonymous (anonymous@undisclosed.example.com) http://info.hdhomerun.com/info/troubleshooting:reception_issues?rev=1700119064&do=diff Troubleshooting reception issues Go back to all troubleshooting topics Reception issues are the most common kind of issue when it comes receiving television signals. Any TV tuner is only as good as the reception it can receive. Choosing the right antenna, aiming it, eliminating local RF interference, and more, can be vital to receiving good TV reception. text/html 2020-06-30T00:34:48+00:00 Anonymous (anonymous@undisclosed.example.com) http://info.hdhomerun.com/info/troubleshooting:requirements_to_playback_drm-restricted_channels_to_drm?rev=1593477288&do=diff text/html 2020-06-30T03:55:10+00:00 Anonymous (anonymous@undisclosed.example.com) http://info.hdhomerun.com/info/troubleshooting:requirements_to_playback_drm-restricted_channels?rev=1593489310&do=diff text/html 2019-06-16T12:29:29+00:00 Anonymous (anonymous@undisclosed.example.com) http://info.hdhomerun.com/info/troubleshooting:signal_strength_quality?rev=1560688169&do=diff Understanding the signal, strength, and quality readings reported by the HDHomeRun Go back to all troubleshooting topics There are three percentages reported by the HDHomeRun - Signal Strength (ss) * raw power level as measured by the receiver Signal Quality (snq) * how clearly defined the digital data is