Differences

This shows you the differences between two versions of the page.

--- firmware_update [2019/07/09 20:36]
neds [Updating through Mac]
+++ firmware_update [2019/11/11 04:09]
neds
@@ Line 1: / Line 1: @@
 ====== Updating the firmware on your HDHomeRun ======
-<lead>The HDHomeRun app or the [[my.hdhomerun.com]] web page might inform the user that a firmware update is available for their HDHomeRun. These updates contain important bug fixes and feature enhancements, and should be installed as soon as reasonably possible.</lead>
+<lead>The HDHomeRun app or the **[[myhdhomerun]]** web page might inform the user that a firmware update is available for their HDHomeRun. These updates contain important bug fixes and feature enhancements, and should be installed as soon as reasonably possible.</lead>
-===== Updating through my.hdhomerun.com (all platforms) =====
+===== Tuner updating =====
+<WRAP indent>
+==== Updating through my.hdhomerun.com (all platforms) ====
+<WRAP indent>
-===== Updating through Windows PC =====
+Users of the following HDHomeRun products can update directly through the [[myhdhomerun]] web page, while connected to the same local network as your HDHomeRun unit:
-===== Updating through Mac =====
+<WRAP group>
+<WRAP half column>
+  * CONNECT (4th generation)
+  * CONNECT Duo/Quatro (5th generation)
+  * SCRIBE Duo/Quatro
+  * SERVIO
+</WRAP>
+<WRAP half column>
+  * PRIME, PRIME 6
+  * EXTEND
+  * EXPAND
+</WRAP>
+</WRAP>
-By installing the HDHomeRun viewing app for Mac OS, the software installer will look for and update the firmware of all HDHomeRun devices that you have, so long as your Mac is connected to the same local network.
+<WRAP center info>If your current version of firmware is **before 20170815** then you will first need to update using one of the other methods mentioned below on this page.</WRAP>
-  - Download the latest version of the HDHomeRun Mac OS software: https://download.silicondust.com/hdhomerun/hdhomerun_mac.dmg
+  - While connected to the same local network as your HDHomeRun, open this link in a web browser: http://my.hdhomerun.com
-    *  <wrap info>Even if you don't intend to use the viewing app, or the Mac version of the DVR software, running the software installer will allow you to update the firmware of all connected HDHomeRun devices.</wrap>
+  - You should see all of your HDHomeRun products listed on this page. If not, please see the [[myhdhomerun]] help page.
+  - HDHomeRun products that have a pending update will show a red X next to their version number. Click on that version number link.
+  - You should see a button at the bottom of that page to start the firmware update process.
+  - The HDHomeRun will then update and reboot
+  - Check the http://my.hdhomerun.com page to see if the update was successful.
+</WRAP>
+==== Updating through a Windows PC ====
+<WRAP indent>
+Users of all HDHomeRun products can use this update method. The Windows Setup utility will look for and update the firmware of all HDHomeRun devices that you have on your local network.
+  - Download the latest version of the HDHomeRun Setup utility (note that this is different from the viewing application from the Windows 10 store) software: https://download.silicondust.com/hdhomerun/hdhomerun_windows.exe
   - The installer should start automatically after downloading
-    - If the installer does not automatically open, check your **Downloads** folder and open up the disk image file, which will be named something similar to hdhomerun_mac_20XXXXXX.dmg
+    * If the installer does not automatically open, check your Downloads folder and open up the new installer.
-    - You should then see a new window with an icon that looks like a box and says **HDHomeRun Installer**. Doubleclick this icon to start the installer.
+  - Follow the prompts for installing the HDHomeRun Setup utility.
+  - When asked if you would like to "set up your HDHomeRun now" say yes, or open the HDHomeRun Setup utility from the Start menu.
+  - Just by starting up the HDHomeRun Setup utility, it will look for and update all HDHomeRun products on your local network.
+**Done:** Your HDHomeRun units should now be up to date. Go to http://my.hdhomerun.com to check to see if there are green check marks by the version numbers for your devices.
+</WRAP>
+==== Updating through a Mac computer ====
+<WRAP indent>
+Users of all HDHomeRun products can use this update method. The Mac OS software installer will look for and update the firmware of all HDHomeRun devices that you have on your local network.
+  - Download the latest version of the HDHR software: https://download.silicondust.com/hdhomerun/hdhomerun_mac.dmg
+    *  <wrap info>Even if you don't intend to use the Mac app, running the software installer will update the firmware of all connected HDHomeRun devices. You can delete the Mac app later to reclaim your drive space, if you wish.</wrap>
+  - The installer should start automatically after downloading
+    * If the installer does not automatically open, check your **Downloads** folder and open up the new installer file, then double click on the box icon that says HDHomeRun Installer".
   - Click **Continue** on the first window of the installer (introduction).
-  - Leave the HDHomeRun RECORD checkmark **unchecked**, unless you also need to install and run [[DVR]] storage from your Mac. Most users won't want this unless they have a DVR subscription, and are dedicating that Mac to also being on 24/7. Click **Continue** to keep going.
+  - Leave the HDHomeRun RECORD checkmark **unchecked**. We won't need it for updating firmware. Click **Continue**.
-  - The installer will tell you how much space the installation will take. Since we only need to use this process for updating the firmware of connected HDHomeRun devices, we can delete any Mac-specific files once we're done. Otherwise, you can just leave the Mac app installed, so you can also watch TV on your Mac. Click **Install** to continue.
+  - Click **Install** to continue.
-  - Mac OS will ask you for an administrative password. If you've never set a password on your mac, you can leave the password field blank and just hit enter/return. If you have a an administrative password, or use Touch ID, use that to continue to the next step.
+  - Mac OS will ask you for an admin password, enter it now.
-  - The Installer will give a successful message, while at the same time opening the Mac's **Terminal** program. Don't close this window yet, and give it a moment to process. In the terminal the program is attempting to look for HDHomeRun devices on your network, and when it finds any, it will apply any available firmware updates to them. It should list in the terminal window if it found any HDHomeRun devices or not, which ones it found, and if they needed an update or not. When the Terminal process is complete, it will print out **[Process completed]**, and it will be safe to close the Terminal application.
+    * If you've never set a password on your mac then just hit enter/return.
-  - If you haven't already done so, you can also press **Close** on the installer itself. This will prompt the installer to ask if you want to delete the installation file or safe it for later. You can safely delete the installer file.
+  - The Installer will give a successful message, while at the same time opening the Mac's **Terminal** program. **Don't close this window yet**, and give it a moment to finish. When the Terminal process is complete, it will print out **[Process completed]**, and it will be safe to close the Terminal application.
+  - If you haven't already done so, you can also press **Close** on the installer itself. This will prompt the installer to ask if you want to delete the HDHomeRun install file or safe it for later. You can safely **delete** the installer file.
 **Done:** Your HDHomeRun units should now be up to date. Go to http://my.hdhomerun.com to check to see if there are green check marks by the version numbers for your devices.
-===== Manual and Linux updating =====
+</WRAP>
+==== Updating through a Linux PC ====
+<WRAP indent>
+Users of all HDHomeRun products can use this update method.
+</WRAP>
+</WRAP>
+===== DVR updating =====
+<WRAP indent>
+==== SCRIBE and SERVIO updating ====
+<WRAP indent>
+Users of the HDHomeRun SCRIBE and HDHomeRun SERVIO should use the **[[#Tuner updating]]** instructions above in order to update their DVR software.
+</WRAP>
+==== Android DVR updating ====
+<WRAP indent>
+When using an Android device for the HDHomeRun [[DVR]] service, updates are handled through Google Play or by sideloading the Android app APK ([[https://download.silicondust.com/hdhomerun/hdhomerun_view_android.apk|link for direct APK]]). When a DVR update is available it should happen automatically. Sometimes updates might take a few extra days, as Google needs to approve updates to the app before making them available.
+Unlike on other platforms, the Android version of the DVR software is built into the same HDHomeRun viewing app.
+<WRAP center important>Do not uninstall the Android version when using it for DVR, as doing this will delete all previously made recordings.</WRAP>
+</WRAP>
+==== PC, Mac, and NAS DVR updating ====
+<WRAP indent>
+To update the HDHomeRun DVR software when it is running on a Windows PC, Mac computer, or supported NAS, users can use the normal installation instructions for their specific device. No uninstallation is needed, just run through the normal installation steps on top of the old installation. All of your existing recordings will remain untouched:
+**[[DVR:Storage|DVR storage instructions]]**
+</WRAP>
+</WRAP>
 {{tag>troubleshooting}}