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troubleshooting:communication_errors [2023/11/14 15:35] nickk |
troubleshooting:communication_errors [2023/11/14 15:39] (current) nickk |
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| ==== Power line adapters ==== | ==== Power line adapters ==== | ||
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| - | "Power line" adapters can be a great way to connect your HDHomeRun unit to your router in another room, while not having to run actual ethernet wire. However if the power line adapters are struggling with interference or under-performing it can cause a reduction in network bandwidth resulting in a communication error. Temporarily connecting the HDHomeRun and player device without using the power line path can rule out a power line adapter issue. | + | Power line network adapters can be a great way to connect your HDHomeRun unit to your router in another room, while not having to run actual Ethernet wire. However if the power line network adapters are struggling with interference or under-performing it can cause a reduction in network bandwidth resulting in a communication error. Temporarily connecting the HDHomeRun and player device without using the power line path can rule out a power line adapter issue. |
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| - | ==== TV signals are demanding ==== | + | |
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| - | You might be asking why "only the HDHomeRun app isn't working" when your other internet streaming video apps appear to be fine. Over-the-air TV signals tend to be a lot more demanding for network bandwidth, and sensitive to network connection issues, compared to internet streaming services. Internet streaming services fully control their video streams, and can adapt them to drops in connections, different speeds, and can use more efficient video compression. Broadcast TV uses standards that were designed for over-the-air transmissions, with many transmissions still using older standards made back in the 1990s. | + | |
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| - | This doesn't make broadcast video impossible, and most customers won't even notice a difference, but it is important to note that broadcast video is very different from internet streaming services. | + | |
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| - | ==== Try a different network cable ==== | + | |
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| - | Sometimes the issue is as simple as trying a different ethernet cable between the HDHomeRun and your router (or network switch). You will also want to try using a different ethernet port on the router, as it is possible for specific ports on a router to develop issues. A bad network cable or port can still work, but at reduced bandwidth, or with occasional dropouts. | + | |
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