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troubleshooting:diagnostics [2019/08/18 03:51] neds |
troubleshooting:diagnostics [2019/10/20 23:39] neds |
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===== Tuner diagnostics ===== | ===== Tuner diagnostics ===== | ||
+ | <WRAP indent> | ||
===Windows PC=== | ===Windows PC=== | ||
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- If you have multiple devices, repeat this process for each of them | - If you have multiple devices, repeat this process for each of them | ||
+ | </WRAP> | ||
===== App/client diagnostics ===== | ===== App/client diagnostics ===== | ||
+ | <WRAP indent> | ||
=== Android app: === | === Android app: === | ||
- Open the HDHomeRun app | - Open the HDHomeRun app | ||
- | - On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x). | + | - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner, which will open the settings screen. |
+ | * Alternative method if you cannot get to the settings screen: On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x). | ||
- Enable Send diagnostic information | - Enable Send diagnostic information | ||
- Reproduce the issue | - Reproduce the issue | ||
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===iOS app=== | ===iOS app=== | ||
- Open the HDHomeRun app | - Open the HDHomeRun app | ||
- | - Tap play/pause 13 times to bring up the settings screen | + | - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner |
- Enable Send diagnostic information | - Enable Send diagnostic information | ||
- Reproduce the issue | - Reproduce the issue | ||
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- Enable Send diagnostic information | - Enable Send diagnostic information | ||
- Reproduce the issue | - Reproduce the issue | ||
+ | |||
+ | </WRAP> | ||
{{tag>troubleshooting}} | {{tag>troubleshooting}} |