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troubleshooting:diagnostics [2019/08/29 01:40] neds |
troubleshooting:diagnostics [2019/10/20 23:39] neds [App/client diagnostics] |
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| === Android app: === | === Android app: === | ||
| - Open the HDHomeRun app | - Open the HDHomeRun app | ||
| - | - On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x). | + | - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner, which will open the settings screen. |
| + | * Alternative method if you cannot get to the settings screen: On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x). | ||
| - Enable Send diagnostic information | - Enable Send diagnostic information | ||
| - Reproduce the issue | - Reproduce the issue | ||
| Line 38: | Line 39: | ||
| ===iOS app=== | ===iOS app=== | ||
| - Open the HDHomeRun app | - Open the HDHomeRun app | ||
| - | - Tap play/pause 13 times to bring up the settings screen | + | - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner |
| - Enable Send diagnostic information | - Enable Send diagnostic information | ||
| - Reproduce the issue | - Reproduce the issue | ||