Differences
This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
troubleshooting:diagnostics [2019/08/29 01:40] neds |
troubleshooting:diagnostics [2019/10/20 23:39] neds |
||
---|---|---|---|
Line 31: | Line 31: | ||
=== Android app: === | === Android app: === | ||
- Open the HDHomeRun app | - Open the HDHomeRun app | ||
- | - On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x). | + | - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner, which will open the settings screen. |
+ | * Alternative method if you cannot get to the settings screen: On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x). | ||
- Enable Send diagnostic information | - Enable Send diagnostic information | ||
- Reproduce the issue | - Reproduce the issue | ||
Line 38: | Line 39: | ||
===iOS app=== | ===iOS app=== | ||
- Open the HDHomeRun app | - Open the HDHomeRun app | ||
- | - Tap play/pause 13 times to bring up the settings screen | + | - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner |
- Enable Send diagnostic information | - Enable Send diagnostic information | ||
- Reproduce the issue | - Reproduce the issue |