Differences

This shows you the differences between two versions of the page.

--- troubleshooting:diagnostics [2019/08/29 01:40]
neds
+++ troubleshooting:diagnostics [2019/11/20 20:26]
neds [App/client diagnostics]
@@ Line 31: / Line 31: @@
 === Android app: ===
   - Open the HDHomeRun app
-  - On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x).
+  - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner, which will open the settings screen.
+    * Alternative method if you cannot get to the settings screen: On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x).
   - Enable Send diagnostic information
   - Reproduce the issue
@@ Line 38: / Line 39: @@
 ===iOS app===
   - Open the HDHomeRun app
-  - Tap play/pause 13 times to bring up the settings screen
+  - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner
   - Enable Send diagnostic information
   - Reproduce the issue
@@ Line 52: / Line 53: @@
 ===Windows 10/Xbox One app===
   - Open the HDHomeRun app
-  - Enter settings:
+  - Enter settings: Go into the Recorded/Discover/Tasks screen and select on the gear icon in the top right corner.
       - Windows 10 - move your mouse to the top-left corner and click on the hamburger stack icon that appears.
-      - Xbox One - press the menu button on the controller/remote.
   - Enable Send diagnostic information
   - Reproduce the issue

troubleshooting