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troubleshooting:diagnostics [2019/08/29 01:40] neds |
troubleshooting:diagnostics [2020/04/05 00:01] neds |
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- Go to the http://my.hdhomerun.com/ site | - Go to the http://my.hdhomerun.com/ site | ||
- Click your HDHomeRun's device ID | - Click your HDHomeRun's device ID | ||
- | - If it tells you that a firmware update is available, please install it | + | - If it tells you that a firmware update is available, please [[:update|install it]] |
- Click System Status | - Click System Status | ||
- Check the Send diagnostic information box | - Check the Send diagnostic information box | ||
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=== Android app: === | === Android app: === | ||
- Open the HDHomeRun app | - Open the HDHomeRun app | ||
- | - On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x). | + | - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner, which will open the settings screen. |
+ | * Alternative method if you cannot get to the settings screen: On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x). | ||
- Enable Send diagnostic information | - Enable Send diagnostic information | ||
- Reproduce the issue | - Reproduce the issue | ||
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===iOS app=== | ===iOS app=== | ||
- Open the HDHomeRun app | - Open the HDHomeRun app | ||
- | - Tap play/pause 13 times to bring up the settings screen | + | - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner |
- Enable Send diagnostic information | - Enable Send diagnostic information | ||
- Reproduce the issue | - Reproduce the issue | ||
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===Windows 10/Xbox One app=== | ===Windows 10/Xbox One app=== | ||
- Open the HDHomeRun app | - Open the HDHomeRun app | ||
- | - Enter settings: | + | - Enter settings: Go into the Recorded/Discover/Tasks screen and select on the gear icon in the top right corner. |
- Windows 10 - move your mouse to the top-left corner and click on the hamburger stack icon that appears. | - Windows 10 - move your mouse to the top-left corner and click on the hamburger stack icon that appears. | ||
- | - Xbox One - press the menu button on the controller/remote. | ||
- Enable Send diagnostic information | - Enable Send diagnostic information | ||
- Reproduce the issue | - Reproduce the issue |