Differences
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| Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
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troubleshooting:diagnostics [2019/10/20 23:39] neds [App/client diagnostics] |
troubleshooting:diagnostics [2019/11/20 20:26] neds [App/client diagnostics] |
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| - Open the HDHomeRun app | - Open the HDHomeRun app | ||
| - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner, which will open the settings screen. | - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner, which will open the settings screen. | ||
| - | * Alternative method if you cannot get to the settings screen: On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x). | + | * Alternative method if you cannot get to the settings screen: On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x). |
| - Enable Send diagnostic information | - Enable Send diagnostic information | ||
| - Reproduce the issue | - Reproduce the issue | ||
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| ===Windows 10/Xbox One app=== | ===Windows 10/Xbox One app=== | ||
| - Open the HDHomeRun app | - Open the HDHomeRun app | ||
| - | - Enter settings: | + | - Enter settings: Go into the Recorded/Discover/Tasks screen and select on the gear icon in the top right corner. |
| - Windows 10 - move your mouse to the top-left corner and click on the hamburger stack icon that appears. | - Windows 10 - move your mouse to the top-left corner and click on the hamburger stack icon that appears. | ||
| - | - Xbox One - press the menu button on the controller/remote. | ||
| - Enable Send diagnostic information | - Enable Send diagnostic information | ||
| - Reproduce the issue | - Reproduce the issue | ||