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troubleshooting:diagnostics [2019/10/20 23:39] neds [App/client diagnostics] |
troubleshooting:diagnostics [2021/01/27 02:51] neds |
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| - | ===Windows PC=== | ||
| - | - If you have not already done so, please install the latest HDHomeRun Software for Windows from https://forum.silicondust.com/forum/viewtopic.php?f=119&t=20613 | ||
| - | - Run HDHomeRun Setup, enable “Send diagnostic information...” on the Advanced tab and click Apply. If you do not have an Advanced tab, close HDHomeRun Setup and reopen it. | ||
| - | - Unplug the power from the HDHomeRun and plug it back in | ||
| - | - After the powerup sequence finishes, click “Scan” on the Digital Antenna, Digital Cable, or CableCARD tab, as appropriate. If you have multiple devices that are affected, run the scan on each of them. | ||
| - | - Click OK | ||
| - | \\ | ||
| ===Other platforms=== | ===Other platforms=== | ||
| - Go to the http://my.hdhomerun.com/ site | - Go to the http://my.hdhomerun.com/ site | ||
| - Click your HDHomeRun's device ID | - Click your HDHomeRun's device ID | ||
| - | - If it tells you that a firmware update is available, please install it | + | - If it tells you that a firmware update is available, please [[:update|install it]] |
| - Click System Status | - Click System Status | ||
| - Check the Send diagnostic information box | - Check the Send diagnostic information box | ||
| Line 24: | Line 17: | ||
| - Click Detect Channels | - Click Detect Channels | ||
| - If you have multiple devices, repeat this process for each of them | - If you have multiple devices, repeat this process for each of them | ||
| + | \\ | ||
| + | |||
| + | ===Alternative instructions for Windows PCs=== | ||
| + | - If you have not already done so, please install the latest HDHomeRun Software for Windows from https://forum.silicondust.com/forum/viewtopic.php?f=119&t=20613 | ||
| + | - Run HDHomeRun Setup, enable “Send diagnostic information...” on the Advanced tab and click Apply. If you do not have an Advanced tab, close HDHomeRun Setup and reopen it. | ||
| + | - Unplug the power from the HDHomeRun and plug it back in | ||
| + | - After the powerup sequence finishes, click “Scan” on the Digital Antenna, Digital Cable, or CableCARD tab, as appropriate. If you have multiple devices that are affected, run the scan on each of them. | ||
| + | - Click OK | ||
| </WRAP> | </WRAP> | ||
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| - Open the HDHomeRun app | - Open the HDHomeRun app | ||
| - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner, which will open the settings screen. | - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner, which will open the settings screen. | ||
| - | * Alternative method if you cannot get to the settings screen: On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x). | + | * Alternative method if you cannot get to the settings screen: On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x). |
| - Enable Send diagnostic information | - Enable Send diagnostic information | ||
| - Reproduce the issue | - Reproduce the issue | ||
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| ===Windows 10/Xbox One app=== | ===Windows 10/Xbox One app=== | ||
| - Open the HDHomeRun app | - Open the HDHomeRun app | ||
| - | - Enter settings: | + | - Enter settings: Go into the Recorded/Discover/Tasks screen and select on the gear icon in the top right corner. |
| - Windows 10 - move your mouse to the top-left corner and click on the hamburger stack icon that appears. | - Windows 10 - move your mouse to the top-left corner and click on the hamburger stack icon that appears. | ||
| - | - Xbox One - press the menu button on the controller/remote. | ||
| - Enable Send diagnostic information | - Enable Send diagnostic information | ||
| - Reproduce the issue | - Reproduce the issue | ||