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Sending diagnostic information

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When reporting your issue, make sure to include the Device ID for your HDHomeRun and the date/time you reproduced the issue, and the affected channel number, if appropriate. You can find your Device ID printed on the bottom of your HDHomeRun tuner.

Tuner diagnostics

Other platforms

  1. Go to the http://my.hdhomerun.com/ site
  2. Click your HDHomeRun's device ID
  3. If it tells you that a firmware update is available, please install it
  4. Click System Status
  5. Check the Send diagnostic information box
  6. Go back one page
  7. Click Channel Lineup
  8. Click Detect Channels
  9. If you have multiple devices, repeat this process for each of them


Alternative instructions for Windows PCs

  1. If you have not already done so, please install the latest HDHomeRun Software for Windows from https://forum.silicondust.com/forum/viewtopic.php?f=119&t=20613
  2. Run HDHomeRun Setup, enable “Send diagnostic information…” on the Advanced tab and click Apply. If you do not have an Advanced tab, close HDHomeRun Setup and reopen it.
  3. Unplug the power from the HDHomeRun and plug it back in
  4. After the powerup sequence finishes, click “Scan” on the Digital Antenna, Digital Cable, or CableCARD tab, as appropriate. If you have multiple devices that are affected, run the scan on each of them.
  5. Click OK

App/client diagnostics

Android app:

  1. Open the HDHomeRun app
  2. Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner, which will open the settings screen.
    • Alternative method if you cannot get to the settings screen: On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x).
  3. Enable Send diagnostic information
  4. Reproduce the issue


iOS app

  1. Open the HDHomeRun app
  2. Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner
  3. Enable Send diagnostic information
  4. Reproduce the issue


Mac app

  1. Open the HDHomeRun app
  2. Click the HDHomeRun menu and select Preferences
  3. Enable Send diagnostic information
  4. Reproduce the issue


Windows 10/Xbox One app

  1. Open the HDHomeRun app
  2. Enter settings: Go into the Recorded/Discover/Tasks screen and select on the gear icon in the top right corner.
    1. Windows 10 - move your mouse to the top-left corner and click on the hamburger stack icon that appears.
  3. Enable Send diagnostic information
  4. Reproduce the issue
  • Last modified: 2021/01/27 02:51