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troubleshooting:diagnostics [2019/11/20 20:26] neds [App/client diagnostics] |
troubleshooting:diagnostics [2021/01/27 02:51] neds |
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| - | ===Windows PC=== | ||
| - | - If you have not already done so, please install the latest HDHomeRun Software for Windows from https://forum.silicondust.com/forum/viewtopic.php?f=119&t=20613 | ||
| - | - Run HDHomeRun Setup, enable “Send diagnostic information...” on the Advanced tab and click Apply. If you do not have an Advanced tab, close HDHomeRun Setup and reopen it. | ||
| - | - Unplug the power from the HDHomeRun and plug it back in | ||
| - | - After the powerup sequence finishes, click “Scan” on the Digital Antenna, Digital Cable, or CableCARD tab, as appropriate. If you have multiple devices that are affected, run the scan on each of them. | ||
| - | - Click OK | ||
| - | \\ | ||
| ===Other platforms=== | ===Other platforms=== | ||
| - Go to the http://my.hdhomerun.com/ site | - Go to the http://my.hdhomerun.com/ site | ||
| - Click your HDHomeRun's device ID | - Click your HDHomeRun's device ID | ||
| - | - If it tells you that a firmware update is available, please install it | + | - If it tells you that a firmware update is available, please [[:update|install it]] |
| - Click System Status | - Click System Status | ||
| - Check the Send diagnostic information box | - Check the Send diagnostic information box | ||
| Line 24: | Line 17: | ||
| - Click Detect Channels | - Click Detect Channels | ||
| - If you have multiple devices, repeat this process for each of them | - If you have multiple devices, repeat this process for each of them | ||
| + | \\ | ||
| + | |||
| + | ===Alternative instructions for Windows PCs=== | ||
| + | - If you have not already done so, please install the latest HDHomeRun Software for Windows from https://forum.silicondust.com/forum/viewtopic.php?f=119&t=20613 | ||
| + | - Run HDHomeRun Setup, enable “Send diagnostic information...” on the Advanced tab and click Apply. If you do not have an Advanced tab, close HDHomeRun Setup and reopen it. | ||
| + | - Unplug the power from the HDHomeRun and plug it back in | ||
| + | - After the powerup sequence finishes, click “Scan” on the Digital Antenna, Digital Cable, or CableCARD tab, as appropriate. If you have multiple devices that are affected, run the scan on each of them. | ||
| + | - Click OK | ||
| </WRAP> | </WRAP> | ||