Differences

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--- dvr:activation [2022/04/08 04:12]
neds
+++ dvr:activation [2023/04/29 01:21] (current)
neds [How to buy and activate HDHomeRun DVR subscriptions]
@@ Line 1: / Line 1: @@
 ====== How to buy and activate HDHomeRun DVR subscriptions ======
 <btn type="success" size="xs" icon="fa fa-chevron-left">[[:DVR|Go back to all DVR topics]]</btn>\\
-<lead>A **DVR subscription** can be purchased at our online shop and costs $35 per year. If you've bought a **[[:SCRIBE]]** or **[[:SERVIO]]** device then you will get a year of service along with the hardware, either as a new customer or added to your existing service. The subscription service includes 14 days of guide data. The subscription also keeps track of your upcoming recording "tasks", helps prevents duplicate recordings, prevents recording programs that you've already watched and wanted deleted, and helps orchestrate all of your DVR storage devices.</lead>
+<lead>A **DVR subscription** can be purchased at our online shop and costs $35 per year. The subscription service includes 14 days of guide data. The subscription also keeps track of your upcoming recording "tasks", helps prevents duplicate recordings, prevents recording programs that you've already watched and wanted deleted, and helps orchestrate all of your DVR storage devices.
-===== HDHomeRun SCRIBE/SERVIO included service =====
+The HDHomeRun DVR service is not required if you are using third party DVR software/service.</lead>
-<WRAP indent>
-==== Activating service for a new customer ====
+=====New DVR service=====
-  * HDHomeRun SCRIBE and HDHomeRun SERVIO units come with a year of included DVR service. DVR service starts when the device is connected to the internet by the customer, automatically. No activation code or account is necessary. A temporary account automatically gets registered when the SCRIBE or SERVIO goes online. We are working on making it so that the HDHomeRun app will warn people if the DVR service is getting close to expiring, allowing them to extend service by purchasing additional years through https://shop.silicondust.com .
+<WRAP indent>
+==== Buying DVR service ====
-==== Amending service from a SCRIBE/SERVIO to an existing account ====
-  * When the year of DVR service from a SCRIBE or SERVIO is associated with an existing DVR account, the year will be amended to that account.
-  * If you have the HDHomeRun devices used for your original DVR set up (as in, you have not replaced any tuner hardware), then simply opening up the HDHomeRun app should prompt an "Account Information" screen that will link your new SCRIBE or SERVIO to the account. Pressing "Continue" on this screen is all you need to do.
-  * Alternatively, you can also use the activation link you received when you purchased DVR service, which will associate the SCRIBE or SERVIO to your existing DVR account. Be sure to open the link while connected to the same local network as your SCRIBE or SERVIO. If you no longer have your activation link, please **[[:support ticket|contact support]]** and we will gladly look that information up for you.
-</WRAP>
-===== Buying DVR service =====
 <WRAP indent>
-If you don't have HDHomeRun SCRIBE or SERVIO then you will need to first buy a year of the HDHomeRun DVR subscription service.
 <panel type="success" title="Step 1"><image shape="thumbnail">{{ :dvr:step_1_-_buy_dvr_subscription_1.png?direct&600|}}</image>Go to **https://shop.silicondust.com** and click on the DVR software activation link.</panel>
@@ Line 33: / Line 22: @@
 </WRAP>
-===== Activation =====
+==== Activation ====
 <WRAP indent>
-<panel type="success" title="Step 1"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_1c.png?direct&600|}}</image>After purchasing the DVR subscription from the Silicondust shop website, you should receive an e-mail with your subscription information that looks similar to the image on the right. It will be titled "Your SiliconDust SHOP order receipt." Do not delete this email, instead store it somewhere safe.
+<panel type="success" title="Part 1"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_1c.png?direct&600|}}</image>After purchasing the DVR subscription from the Silicondust shop website, you should receive an e-mail with your subscription information that looks similar to the image on the right. It will be titled "Your SiliconDust SHOP order receipt." Do not delete this email, instead store it somewhere safe.
 Copy or write down the first 8 digits of your activation code.
@@ Line 43: / Line 32: @@
 <WRAP important>Your DVR subscription is tied to your HDHomeRun hardware.</WRAP>
 </panel>
-<panel type="success" title="Step 2"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_2b.png?direct&600|}}</image>
+<panel type="success" title="Part 2"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_2b.png?direct&600|}}</image>
   - Open the HDHomeRun app on a Windows 10/11 PC, Mac, iPhone, iPad, Android phone/tablet/TV, Fire device/TV, or LG smart TV
   - Press "Back" or the menu button to access the "Live/Recorded/Discover/Tasks" screen
@@ Line 54: / Line 43: @@
 </panel>
-<panel type="success" title="Step 3"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_3b.png?direct&600|}}</image>If all goes well, you should see your e-mail address under "Account" and "DVR Active" should show "Yes".
+<panel type="success" title="Part 3"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_3b.png?direct&600|}}</image>If all goes well, you should see your e-mail address under "Account" and "DVR Active" should show "Yes".
 You can now proceed to the next phase, setting up your local DVR storage.
@@ Line 61: / Line 50: @@
 </WRAP>
+</WRAP>
+===== SCRIBE or SERVIO included service =====
+<WRAP indent>
+==== Activating service for a new customer ====
+  * HDHomeRun SCRIBE and HDHomeRun SERVIO units come with a year of included DVR service. DVR service starts when the device is connected to the internet by the customer, automatically. No activation code or account is necessary. A temporary account automatically gets registered when the SCRIBE or SERVIO goes online. We are working on making it so that the HDHomeRun app will warn people if the DVR service is getting close to expiring, allowing them to extend service by purchasing additional years through https://shop.silicondust.com .
+==== Amending service from a SCRIBE/SERVIO to an existing account ====
+  * When the year of DVR service from a SCRIBE or SERVIO is associated with an existing DVR account, the year will be amended to that account.
+  * If you have the HDHomeRun devices used for your original DVR set up (as in, you have not replaced any tuner hardware), then simply opening up the HDHomeRun app should prompt an "Account Information" screen that will link your new SCRIBE or SERVIO to the account. Pressing "Continue" on this screen is all you need to do.
+  * Alternatively, you can also use the activation link you received when you purchased DVR service, which will associate the SCRIBE or SERVIO to your existing DVR account. Be sure to open the link while connected to the same local network as your SCRIBE or SERVIO. If you no longer have your activation link, please **[[:support ticket|contact support]]** and we will gladly look that information up for you.
+</WRAP>
 ===== Next step: Setting up a DVR storage device =====
 <WRAP indent>

dvr