HDHomeRun CONNECT (4th generation)

HDHomeRun CONNECT (4th gen) - Front HDHomeRun CONNECT (4th gen) - Back

Model numbers Signal type
HDHR4-2US 8-VSB/ATSC & QAM64/256
HDHR4-2DT DVB-T/T2
HDHR4-2IS ISDB-T
Tuners 2
Works with DVR Yes
Size
Ports Antenna, Ethernet (100baseTX), Power
Power supply

5V 1A regulated power adapter (higher A rating ok)
2.1mm ID / 5.5mm OD plug, 9-10mm depth, center positive
Max 5.25V @ no-load Max 5.25V @ no-load
Min 4.75V @ 1A Min 4.75V @ 1A
Noise Noise ⇐ 100mVp-p 100mVp-p

See also: other FAQ listings

This indicates that the HDHomeRun has a network connection but is not getting an IP address from your router. Check to make sure that the DHCP function is enabled on your router, and that either the allowed devices/access control/MAC filtering function on the router is disabled, or that the HDHomeRun is on the allowed list.

This indicates that the HDHomeRun does not have a network connection. Please try a different network cable and port on your switch/router. If the issue persists, please open a trouble ticket.

See also: Troubleshooting

If you are using cable, verify that unencrypted digital channels are present on the line you are using. Many larger cable providers, including Comcast, RCN, TWC, Charter, Brighthouse, and Cablevision, have begun encrypting all channels they carry. HDHomeRun CONNECT would not be usable with these providers – you would need to utilize an antenna in order to receive over the air broadcasts (if available), or instead use HDHomeRun PRIME along with a CableCARD from the provider.

If you are using an antenna, verify that signals are present on the same cable using another device, if possible. If you have an amplifier on the line, try removing it in order to make sure that you are not overloading the tuners.

If you are using the HDHR-EU, HDHR3-EU, or HDHR3-4DC with a DVB-C signal source, verify that you have the correct modulation settings entered on the DVB-C tab in HDHomeRun Setup.

If you need further assistance, please open a support ticket:

  1. Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to SiliconDust support box
  2. Unplug the power cord from the HDHomeRun, count to ten, and plug it back in
  3. On the Digital Cable or Digital Antenna tab (whichever is appropriate), run a channel scan
  4. Open a support ticket. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.
  • Last modified: 2019/11/12 00:51