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not_reliably_receiving_all_the_channels_you_expect [2025/03/27 23:21] – nedsnot_reliably_receiving_all_the_channels_you_expect [2025/04/01 20:35] (current) – neds
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     * If you have multiple rooms with antenna outlets test in a different room.     * If you have multiple rooms with antenna outlets test in a different room.
   * LTE:   * LTE:
-    * If you are close to the transmission towers and you are using an amplified antenna it is possible that the signal is too strong for the amplified antenna or for the amplified splitter inside the HDHomeRun resulting in distortion. We recommend replacing the antenna with a good quality non-amplified antenna. +    * If there is a cell tower nearby operating in the 618+MHz LTE frequency band you may need a LTE filter. The LTE filter must pass up to 608MHz and block above 618MHz such as the Silicondust LPF-608M. 
-    * If you are close to a cell phone tower and you are using an amplified antenna you may be experiencing LTE interference that is too strong for the amplified antenna or the amplified splitter inside the HDHomeRun resulting in distortion. We recommend replacing the antenna with a good quality non-amplified antenna and using a LTE filter that passes 608MHz / blocks 618MHz such as the Silicondust LPF-608M.+    * **If you have a LTE filter** or your antenna includes a LTE filter check the frequency specifications. A “695MHz” or “700MHz” filter is an older LTE filter that does not block the newer 618+MHz LTE band.
     * Silicondust support can confirm if LTE interference before buying a filter.     * Silicondust support can confirm if LTE interference before buying a filter.
  
-The HDHomeRun features a “send diagnostic information” feature that allows Silicondust support staff to see raw reception information in order to diagnose the problem. +  * The HDHomeRun features a "send diagnostic information" feature that allows Silicondust support staff to see raw reception information in order to diagnose the problem. 
-Launch the HDHomeRun app on your Android phone or iPhone. +    - Launch the HDHomeRun app on your Android phone or iPhone. 
-Go into the Settings menu (click DVR to exit Live TV, then the Settings menu is the gear icon at the top-right of the screen). +    - Go into the Settings menu (click DVR to exit Live TV, then the Settings menu is the gear icon at the top-right of the screen). 
-Toggle “Send diagnostic information” to ON. +    - Toggle "Send diagnostic information" to ON. 
-Select Channels, Scan Channels. +    - Select "Channels", then "Scan Channels". 
-Send an email to support@silicondust.com including the Device ID of your HDHomeRun. Or during business hours we offer phone callback support: www.silicondust.com/contact/+    - Send an email to support@silicondust.com including the Device ID of your HDHomeRun. Or during business hours we offer phone callback support: www.silicondust.com/contact/ 
 + 
 +{{tag>troubleshooting}}
  • Last modified: 2025/03/27 23:21