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prime:faq [2019/08/29 01:20] – nedsprime:faq [2025/12/07 02:28] (current) – [Second from left LED on HDHomeRun is blinking green] neds
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 <btn type="success" size="xs" icon="fa fa-chevron-left">[[:FAQ|Go back to all FAQ listings]]</btn> <btn type="success" size="xs" icon="fa fa-chevron-left">[[:FAQ|Go back to all FAQ listings]]</btn>
  
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 ==== Leftmost LED on HDHomeRun is blinking green ==== ==== Leftmost LED on HDHomeRun is blinking green ====
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 This indicates that either the CableCARD is not initializing correctly, or is not getting an out of band connection. Check to make sure that signal is present on the cable line you are using. Also check the CableCARD Menu screen on the HDHomeRun PRIME’s web page and make sure that the card information is present, and that the Card Authentication shows “success”. If both of these are true, please do the following: This indicates that either the CableCARD is not initializing correctly, or is not getting an out of band connection. Check to make sure that signal is present on the cable line you are using. Also check the CableCARD Menu screen on the HDHomeRun PRIME’s web page and make sure that the card information is present, and that the Card Authentication shows “success”. If both of these are true, please do the following:
  
-  - Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to SiliconDust support box +  - Go to http://hdhomerun.local (alternatively, type in the IP address to your PRIME in your web browser) 
-  - Unplug the power cord from the HDHomeRun, count to ten, and plug it back in +  - If it tells you that a firmware update is available, please install it 
-  - After the HDHomeRun finishes initializing, remove the CableCARD +  - Click System Status 
-  - On the Tuners tab in HDHomeRun Setup, set one tuner to Digital Cable +  - Check the Send diagnostic information box 
-  - On the Digital Cable tab, run a channel scan +  - Unplug the PRIME from power, wait a few seconds, then plug it back into power 
-  - After the scan finishes, reinsert the card and set the tuner back to CableCARD+  - Go back to http://hdhomerun.local 
 +  - Click Channel Lineup 
 +  - Click on Detect Channels
   - Open a **[[:support ticket]]**. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.   - Open a **[[:support ticket]]**. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.
  
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 If the VCTID is something other than 0 and VCT/VCT Rcvd is also non-zero, then please send us diagnostic information and open a trouble ticket: If the VCTID is something other than 0 and VCT/VCT Rcvd is also non-zero, then please send us diagnostic information and open a trouble ticket:
  
-  - Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to SiliconDust support box +  - Go to http://hdhomerun.local (alternatively, type in the IP address to your PRIME in your web browser) 
-  - Unplug the power cord from the HDHomeRun, count to ten, and plug it back in +  - If it tells you that a firmware update is available, please install it 
-  - On the CableCARD tab, attempt to run a channel scan+  - Click System Status 
 +  - Check the Send diagnostic information box 
 +  - Unplug the PRIME from power, wait a few seconds, then plug it back into power 
 +  - Go back to http://hdhomerun.local 
 +  - Click Channel Lineup 
 +  - Click on Detect Channels
   - Open a **[[:support ticket]]**. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.   - Open a **[[:support ticket]]**. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.
  
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 If you have a tuning adapter or are in an area or using a provider where one is not needed, and the CableCARD is validated, please do the following: If you have a tuning adapter or are in an area or using a provider where one is not needed, and the CableCARD is validated, please do the following:
  
-  - Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to SiliconDust support box +  - Go to http://hdhomerun.local (alternatively, type in the IP address to your PRIME in your web browser) 
-  - Unplug the power cord from the HDHomeRun, count to ten, and plug it back in +  - If it tells you that a firmware update is available, please install it 
-  - On the CableCARD tab, run a channel scan +  - Click System Status 
-  - Open a **[[:support ticket]]**. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked. Also include a few channel numbers that you should be receiving but are not.+  - Check the Send diagnostic information box 
 +  - Unplug the PRIME from power, wait a few seconds, then plug it back into power 
 +  - Go back to http://hdhomerun.local 
 +  - Click Channel Lineup 
 +  - Click on Detect Channels 
 +  - Open a **[[:support ticket]]**. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.
  
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 This is completely normal. Cisco cards are designed to do this when they first boot up. It does not indicate any kind of problem. Simply disregard the message. This is completely normal. Cisco cards are designed to do this when they first boot up. It does not indicate any kind of problem. Simply disregard the message.
  
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 {{tag>troubleshooting faq}} {{tag>troubleshooting faq}}
  • Last modified: 2019/08/29 01:20