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prime:faq [2025/12/07 02:26] – [Second from left LED on HDHomeRun is blinking green] nedsprime:faq [2025/12/07 02:28] (current) – [Second from left LED on HDHomeRun is blinking green] neds
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   - Click System Status   - Click System Status
   - Check the Send diagnostic information box   - Check the Send diagnostic information box
-  - Go back one page+  - Unplug the PRIME from power, wait a few seconds, then plug it back into power 
 +  - Go back to http://hdhomerun.local
   - Click Channel Lineup   - Click Channel Lineup
   - Click on Detect Channels   - Click on Detect Channels
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 If the VCTID is something other than 0 and VCT/VCT Rcvd is also non-zero, then please send us diagnostic information and open a trouble ticket: If the VCTID is something other than 0 and VCT/VCT Rcvd is also non-zero, then please send us diagnostic information and open a trouble ticket:
  
-  - Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to SiliconDust support box +  - Go to http://hdhomerun.local (alternatively, type in the IP address to your PRIME in your web browser) 
-  - Unplug the power cord from the HDHomeRun, count to ten, and plug it back in +  - If it tells you that a firmware update is available, please install it 
-  - On the CableCARD tab, attempt to run a channel scan+  - Click System Status 
 +  - Check the Send diagnostic information box 
 +  - Unplug the PRIME from power, wait a few seconds, then plug it back into power 
 +  - Go back to http://hdhomerun.local 
 +  - Click Channel Lineup 
 +  - Click on Detect Channels
   - Open a **[[:support ticket]]**. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.   - Open a **[[:support ticket]]**. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.
  
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 If you have a tuning adapter or are in an area or using a provider where one is not needed, and the CableCARD is validated, please do the following: If you have a tuning adapter or are in an area or using a provider where one is not needed, and the CableCARD is validated, please do the following:
  
-  - Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to SiliconDust support box +  - Go to http://hdhomerun.local (alternatively, type in the IP address to your PRIME in your web browser) 
-  - Unplug the power cord from the HDHomeRun, count to ten, and plug it back in +  - If it tells you that a firmware update is available, please install it 
-  - On the CableCARD tab, run a channel scan +  - Click System Status 
-  - Open a **[[:support ticket]]**. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked. Also include a few channel numbers that you should be receiving but are not.+  - Check the Send diagnostic information box 
 +  - Unplug the PRIME from power, wait a few seconds, then plug it back into power 
 +  - Go back to http://hdhomerun.local 
 +  - Click Channel Lineup 
 +  - Click on Detect Channels 
 +  - Open a **[[:support ticket]]**. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.
  
 </WRAP> </WRAP>
  • Last modified: 2025/12/07 02:26