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Troubleshooting communication errors

Go back to all troubleshooting topics

Are you are receiving a “Communication error” message in the HDHomeRun app? This would indicate an issue on the network between the HDHomeRun tuner and the playback client running the HDHomeRun app. This page will help troubleshoot and correct common networking issues that can cause such communication errors.

Guided support

This section will guide the customer through creating a support ticket so we can help

Self-service troubleshooting

TV signals are demanding

Broadcast signals tend to be a lot more demanding and sensitive to network connection issues than internet streaming services.

Checking for packet loss

Describe the HDHomeRun packet loss tool network packet loss

Try a different network cable

Sometimes the issue is as simple as trying a different ethernet cable between the HDHomeRun and your router (or network switch). You will also want to try using a different ethernet port on the router, as it is possible for specific ports on a router to develop issues.

Older routers and slow wifi

Notes about slow wifi

Mesh networks

Notes about mesh networks

HDMI sticks

Notes about HDMI sticks and using an HDMI extender to get past the metal in the TV

Power line adapter issues

Notes about powerline adapter issues

  • Last modified: 2023/11/12 23:22