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| troubleshooting:diagnostics [2021/10/12 01:13] – neds | troubleshooting:diagnostics [2021/10/12 01:15] (current) – neds |
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| <lead>When reporting your issue, make sure to include the **Device ID** for your HDHomeRun and the date/time you reproduced the issue, and the affected channel number, if appropriate. You can find your **Device ID** printed on the bottom of your HDHomeRun tuner.</lead> | <lead>When reporting your issue, make sure to include the **Device ID** for your HDHomeRun and the date/time you reproduced the issue, and the affected channel number, if appropriate. You can find your **Device ID** printed on the bottom of your HDHomeRun tuner.</lead> |
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| ===== Tuner diagnostics ===== | ===== General diagnostics ===== |
| <WRAP indent> | <WRAP indent> |
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| === General diagnostics === | === Getting diagnostics using the app === |
| To enable diagnostics, you will use the HDHomeRun app for one of the following platforms: Windows, Mac OS, Android, Fire OS/TV, iOS/iPadOS, or LG/Web OS. | To enable diagnostics, you will use the HDHomeRun app for one of the following platforms: Windows, Mac OS, Android, Fire OS/TV, iOS/iPadOS, or LG/Web OS. |
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| If it tells you that a firmware update is available, please [[:update|install it]]. | If it tells you that a firmware update is available, please [[:update|install it]]. |
| </panel> | </panel> |
| <panel type="success" title="Step 3" | <panel type="success" title="Step 3"> |
| Press "Back" on your remote or press the menu button on the "action bar", so that you see the "Live/Recorded/Discover/Tasks" screen. | Press "Back" on your remote or press the menu button on the "action bar", so that you see the "Live/Recorded/Discover/Tasks" screen. |
| </panel> | </panel> |