Differences

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--- troubleshooting:diagnostics [2026/07/08 21:48] – neds
+++ troubleshooting:diagnostics [2026/07/08 21:49] (current) – neds
@@ Line 22: / Line 22: @@
   - Watch a problem channel for at least 10 minutes
   - Reply back to us with your "Device ID" and we will check the logs
+\\
 === Alternative instructions for Windows PCs ===
@@ Line 30: / Line 30: @@
   - After the powerup sequence finishes, click “Scan” on the Digital Antenna, Digital Cable, or CableCARD tab, as appropriate. If you have multiple devices that are affected, run the scan on each of them.
   - Click OK
-</WRAP>
-===== App/client diagnostics =====
-<WRAP indent>
-=== Android app: ===
-  - Open the HDHomeRun app
-  - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner, which will open the settings screen.
-    * Alternative method if you cannot get to the settings screen: On touchscreen devices, three-finger tap the screen four times. On devices with a remote, press play/pause 13 times (on the Shield remote, a double tap of the volume area is play/pause, so tap that 26x).
-  - Enable Send diagnostic information
-  - Reproduce the issue
-\\
-===iOS app===
-  - Open the HDHomeRun app
-  - Go into the Recorded/Discover/Tasks screen and tap on the gear icon in the top right corner
-  - Enable Send diagnostic information
-  - Reproduce the issue
-\\
-===Mac app===
-  - Open the HDHomeRun app
-  - Click the HDHomeRun menu and select Preferences
-  - Enable Send diagnostic information
-  - Reproduce the issue
-\\
-===Windows 10/Xbox One app===
-  - Open the HDHomeRun app
-  - Enter settings: Go into the Recorded/Discover/Tasks screen and select on the gear icon in the top right corner.
-      - Windows 10 - move your mouse to the top-left corner and click on the hamburger stack icon that appears.
-  - Enable Send diagnostic information
-  - Reproduce the issue
 </WRAP>
 {{tag>troubleshooting}}

troubleshooting