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windows [2019/08/23 23:14]
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windows [2019/08/29 01:16] (current)
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 ===== App settings menu ===== ===== App settings menu =====
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 If you are unable to access the normal settings menu (the gear icon in the top right corner of the Recorded/​Discover/​Tasks screen), then you can also access it by hovering the mouse over the area on the top left corner of the app, and then clicking on the "​hamburger"​ menu (the three lines in a box). This settings window will work even if the HDHomeRun app GUI is having problems loading. If you are unable to access the normal settings menu (the gear icon in the top right corner of the Recorded/​Discover/​Tasks screen), then you can also access it by hovering the mouse over the area on the top left corner of the app, and then clicking on the "​hamburger"​ menu (the three lines in a box). This settings window will work even if the HDHomeRun app GUI is having problems loading.
  
 {{youtube>​_yItPBg7hvU?​600x338}} {{youtube>​_yItPBg7hvU?​600x338}}
  
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 ===== Windows FAQ ===== ===== Windows FAQ =====
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 <btn type="​success"​ size="​xs"​ icon="​fa fa-chevron-left">​[[:​FAQ|Go back to all FAQ listings]]</​btn>​ <btn type="​success"​ size="​xs"​ icon="​fa fa-chevron-left">​[[:​FAQ|Go back to all FAQ listings]]</​btn>​
  
 ==== No tuners found ==== ==== No tuners found ====
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 Check to make sure that the HDHomeRun has a good network connection, as indicated by the network LED on the device being solid green. For first/​second generation HDHomeRun devices (HDHR-US, HDHR-T1-US, HDHR-EU), the network LED is the leftmost of the ones in the window. For HDHR3-US, HDHR3-CC, and HDHR4-2US, the network LED is the furthest left LED. For HDTC-2US, the network LED is the furthest left LED. For HDTC-2US, the network LED is at the bottom of the network port. Check to make sure that the HDHomeRun has a good network connection, as indicated by the network LED on the device being solid green. For first/​second generation HDHomeRun devices (HDHR-US, HDHR-T1-US, HDHR-EU), the network LED is the leftmost of the ones in the window. For HDHR3-US, HDHR3-CC, and HDHR4-2US, the network LED is the furthest left LED. For HDTC-2US, the network LED is the furthest left LED. For HDTC-2US, the network LED is at the bottom of the network port.
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 If the network LED is solid green, then the HDHomeRun has an address. If your PC is using a wireless connection, make sure that you are on the primary network and not a guest network (guest networks typically block access to local devices on the network). If you are on the main wireless network, please instead try a wired connection. If the wired connection works but wireless does not, then the most likely cause is your router blocking certain kinds of network traffic. Check the router’s configuration for anything with the word broadcast in it, or anything like wireless partition/​isolation/​segmentation,​ and try toggling those options. If you are on a wired connection and it is still not discovered, if you have the PC configured to use a static IP address, check to make sure that the subnet mask entered exactly matches what the router is assigning via DHCP. Any mismatch, no matter how small, can prevent discovery of the device from working. If your PC has any VPN software installed, make sure you are not connected to the VPN, and make sure any firewall the VPN may contain is disabled. If the network LED is solid green, then the HDHomeRun has an address. If your PC is using a wireless connection, make sure that you are on the primary network and not a guest network (guest networks typically block access to local devices on the network). If you are on the main wireless network, please instead try a wired connection. If the wired connection works but wireless does not, then the most likely cause is your router blocking certain kinds of network traffic. Check the router’s configuration for anything with the word broadcast in it, or anything like wireless partition/​isolation/​segmentation,​ and try toggling those options. If you are on a wired connection and it is still not discovered, if you have the PC configured to use a static IP address, check to make sure that the subnet mask entered exactly matches what the router is assigning via DHCP. Any mismatch, no matter how small, can prevent discovery of the device from working. If your PC has any VPN software installed, make sure you are not connected to the VPN, and make sure any firewall the VPN may contain is disabled.
  
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 ==== HDHomeRun QuickTV - channels not present in list, or channel scan required message ==== ==== HDHomeRun QuickTV - channels not present in list, or channel scan required message ====
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 The channel list in QuickTV is based on the channel names entered in HDHomeRun Setup. If a channel does not have a name entered, it will not show in the list. If no channels have names entered, it will report that a channel scan is required. Simply go into HDHomeRun Setup and make sure all the channels that you want to access have names entered, and if you want, numbers. The channel list in QuickTV is based on the channel names entered in HDHomeRun Setup. If a channel does not have a name entered, it will not show in the list. If no channels have names entered, it will report that a channel scan is required. Simply go into HDHomeRun Setup and make sure all the channels that you want to access have names entered, and if you want, numbers.
  
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 ==== HDHomeRun app - no audio on Windows 7 ==== ==== HDHomeRun app - no audio on Windows 7 ====
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 The audio decoder included with Windows 7 has limited functionality when used outside of Windows Media Center and Windows Media Player. The HDHomeRun app will utilize decoders from VLC if it is installed on the PC, and that typically provides better results. The audio decoder included with Windows 7 has limited functionality when used outside of Windows Media Center and Windows Media Player. The HDHomeRun app will utilize decoders from VLC if it is installed on the PC, and that typically provides better results.
  
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 ==== HDHomeRun app - no video on Windows 8 ==== ==== HDHomeRun app - no video on Windows 8 ====
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 Windows 8 does not include an MPEG2 video decoder, which is needed in order to see TV. You either need to add Windows Media Center, which includes Microsoft’s decoder, or else install a separate decoder. The app will use any MPEG2 decoders installed on the system, including those provided by VLC. Windows 8 does not include an MPEG2 video decoder, which is needed in order to see TV. You either need to add Windows Media Center, which includes Microsoft’s decoder, or else install a separate decoder. The app will use any MPEG2 decoders installed on the system, including those provided by VLC.
  
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 ==== HDHomeRun app (Win7/8.1) - video freezes on first frame ==== ==== HDHomeRun app (Win7/8.1) - video freezes on first frame ====
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 This is typically caused by one of two programs installed on the PC. Either the ffdshow audio decoder, or DirectVobSub. If ffdshow is installed, go into the Audio decoder configuration program (search for it on the Start menu/​screen),​ click on Mixer on the left side, set Output speakers configuration to 2/0/0 – stereo, then check the box next to Mixer on the left side, and click OK. Restart QuickTV and see if it plays normally. This is typically caused by one of two programs installed on the PC. Either the ffdshow audio decoder, or DirectVobSub. If ffdshow is installed, go into the Audio decoder configuration program (search for it on the Start menu/​screen),​ click on Mixer on the left side, set Output speakers configuration to 2/0/0 – stereo, then check the box next to Mixer on the left side, and click OK. Restart QuickTV and see if it plays normally.
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 If DirectVobSub is installed, it will show up in the system tray or hidden icons area (in the bottom corner next to the clock) as an icon labeled VobSub or DirectVobSub. Double click on that, locate the Loading option, set to Do not load and click OK. Restart QuickTV and try again. If DirectVobSub is installed, it will show up in the system tray or hidden icons area (in the bottom corner next to the clock) as an icon labeled VobSub or DirectVobSub. Double click on that, locate the Loading option, set to Do not load and click OK. Restart QuickTV and try again.
  
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 ==== HDHomeRun app (Win7/8.1) - does not find DVR ==== ==== HDHomeRun app (Win7/8.1) - does not find DVR ====
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 The HDHomeRun app for Windows 7/8.1 does not support the DVR. On these platforms, use Kodi to access the DVR. See **[[:​Kodi]]** The HDHomeRun app for Windows 7/8.1 does not support the DVR. On these platforms, use Kodi to access the DVR. See **[[:​Kodi]]**
  
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 ==== HDHomeRun app (Win10) - does not find DVR ==== ==== HDHomeRun app (Win10) - does not find DVR ====
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 Please right click on the Start menu icon and select Windows PowerShell (Admin) or Command Prompt (Admin). Run the following command: Please right click on the Start menu icon and select Windows PowerShell (Admin) or Command Prompt (Admin). Run the following command:
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 You should get a response of “OK.” Open the app and check to see if you can then access the DVR. You should get a response of “OK.” Open the app and check to see if you can then access the DVR.
  
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 ==== HDHomeRun Setup - Discovery Error 4001 ==== ==== HDHomeRun Setup - Discovery Error 4001 ====
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 This indicates that there is a hardware issue with your device. Please open a **[[:​trouble ticket]]** so that it can be replaced. This indicates that there is a hardware issue with your device. Please open a **[[:​trouble ticket]]** so that it can be replaced.
  
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 ==== HDHomeRun installation program - Service HDHomeRun Service failed to start ==== ==== HDHomeRun installation program - Service HDHomeRun Service failed to start ====
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 During installation of the HDHomeRun software, you may receive an error stating “Service ‘HDHomeRun Service’ (HDHomeRun Service) failed to start. Verify that you have sufficient privileges to start system services.” During installation of the HDHomeRun software, you may receive an error stating “Service ‘HDHomeRun Service’ (HDHomeRun Service) failed to start. Verify that you have sufficient privileges to start system services.”
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   - Once the service is enabled, run the installation program again.   - Once the service is enabled, run the installation program again.
  
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 ==== An internal error occured in the Microsoft Internet extensions ==== ==== An internal error occured in the Microsoft Internet extensions ====
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 This is usually due to a browser addon loaded in IE or Edge that is interfering with the web components. Check the addon section in both browsers and remove anything that isn't from Microsoft and try again. Note that this is still the case even if you use another browser like Chrome or Firefox for your day to day browsing. This is usually due to a browser addon loaded in IE or Edge that is interfering with the web components. Check the addon section in both browsers and remove anything that isn't from Microsoft and try again. Note that this is still the case even if you use another browser like Chrome or Firefox for your day to day browsing.
  
 If that doesn'​t help, create a new user profile and try using the HDHomeRun app in that. If that doesn'​t help, create a new user profile and try using the HDHomeRun app in that.
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 {{tag>​faq windows troubleshooting}} {{tag>​faq windows troubleshooting}}
  • Last modified: 2019/08/29 01:16