Differences

This shows you the differences between two versions of the page.

--- dvr:activation [2019/06/16 02:26] – neds
+++ dvr:activation [2026/02/14 08:20] (current) – neds
@@ Line 1: / Line 1: @@
-====== How to buy and activate an HDHomeRun DVR subscription ======
+====== HDHomeRun DVR accounts ======
 <btn type="success" size="xs" icon="fa fa-chevron-left">[[:DVR|Go back to all DVR topics]]</btn>\\
-<lead>A **DVR subscription** can be purchased at our online shop and costs $35 per year. If you are a new customer, your first two months of service are free. If you've bought a [[:SCRIBE]] or [[:SERVIO]] device then you will get a year of service along with the hardware, either as a new customer or added to your existing service. The subscription service includes 14 days of guide data. The subscription also keeps track of your upcoming recording "tasks", helps prevents duplicate recordings, prevents recording programs that you've already watched and wanted deleted, and helps orchestrate all of your DVR storage devices.</lead>
+<lead>DVR accounts keep track of your upcoming recording "tasks", helps prevents duplicate recordings, prevents recording programs that you've already watched and wanted deleted, and helps orchestrate all of your DVR storage devices.
+\\
+\\
+No HDHomeRun DVR service, paid or otherwise, is required if you are using third party DVR software/services.</lead>
-===== 1. Buying DVR service and registering an account =====
+=====Free Basic subscription=====
+<WRAP indent>
+One-off/"Record this airing" recordings can be made for free, up to three days in advance. No subscription or account required.
+  * All [[:dvr#hdhomerun_network_tuner|supported HDHomeRun models]] now come with basic DVR support for free, with no signup needed.
+  * See [[:app:recording|Recording in the HDHomeRun app]] to learn more about what features are free or paid, and how to use them.
+  * An automatic email-less account is auto-generated for your HDHomeRun unit to keep track of DVR tasks. This account follows your physical HDHomeRun unit, so if you move to a new home, your DVR tasks go with you and your HDHomeRun unit.
+  * Existing and previous DVR subscribers can optionally log in to a DVR account so that your tasks can easily transfer between paid and free tiers (see the section on [[:dvr:activation#activation|Activation]]).
+Next step for free customers: <button type="success" icon="fa fa-book">[[DVR:Storage|Step-by-step guide on selecting and setting up a DVR storage device]]</btn>
+</WRAP>
+=====Full Guide subscription =====
+<WRAP indent>
+Automatic recording tasks (Auto Record), being able to set any recording task up to 14 days in advance, and [[:DVR:XMLTV]] API access, requires the Full Guide subscription.
+==== Buying ====
+<WRAP indent>
 <panel type="success" title="Step 1"><image shape="thumbnail">{{ :dvr:step_1_-_buy_dvr_subscription_1.png?direct&600|}}</image>Go to **https://shop.silicondust.com** and click on the DVR software activation link.</panel>
-<panel type="success" title="Step 2"><image shape="thumbnail">{{ :dvr:step_1_-_buy_dvr_subscription_2.png?direct&600|}}</image>Scroll down and click on the **"ADD TO CART"** button.</panel>
+<panel type="success" title="Step 2"><image shape="thumbnail">{{ :dvr:step_1_-_buy_dvr_subscription_2b.png?direct&600|}}</image>Scroll down and click on the **"ADD TO CART"** button.</panel>
-<panel type="success" title="Step 3"><image shape="thumbnail">{{ :dvr:step_1_-_buy_dvr_subscription_3.png?direct&600|}}</image>Scroll down and click on the **"PROCEED TO CHECKOUT"** button.
+<panel type="success" title="Step 3"><image shape="thumbnail">{{ :dvr:step_1_-_buy_dvr_subscription_3b.png?direct&600|}}</image>Scroll down and click on the **"PROCEED TO CHECKOUT"** button.
-<wrap info>When starting a new subscription you will not be charged for two months. This page should note when your first credit card charge will be, which will be two months from your original order date. From then on, your subscription will automatically renew every year unless you cancel the automatic renewal.</wrap></panel>
+<WRAP info>Your subscription will automatically renew every year unless you cancel the automatic renewal.</WRAP></panel>
 <panel type="success" title="Step 4"><image shape="thumbnail">{{ :dvr:step_1_-_buy_dvr_subscription_4.png?direct&600|}}</image>Fill in your billing information, as well as choosing a password for your HDHomeRun shop account. Be sure to save your password in a safe place.
 When finished, scroll down to the bottom of the page and click on the **"PLACE ORDER"** button.
-<wrap info>This account can be used to manage the automatic renewal for the DVR subscription, and can also cancel renewal before the first charge, if you choose to not keep the DVR service beyond the two free trail months. You can also use this account to buy additional HDHomeRun hardware and services.</wrap></panel>
+<WRAP info>This account can be used to manage the automatic renewal for the DVR subscription, and can also cancel automatic annual renewals. You can also use this account to buy additional HDHomeRun hardware and services.</WRAP></panel>
+</WRAP>
+==== Activation ====
+<WRAP indent>
+<panel type="success" title="Part 1"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_2b.png?direct&600|}}</image>
+  - Open the HDHomeRun app on a Windows 10/11 PC, Mac, iPhone, iPad, Android phone/tablet/TV, Fire device/TV, or LG smart TV
+  - Press "Back" or the menu button to access the "Live/Recorded/Discover/Tasks" screen
+  - Select the gear icon in the top-right corner
+  - Select "Account information"
+  - Select "Login"
+  - Use the e-mail address you used when you signed up for DVR service
+  - Then enter your shop account password
+  - Finally, select "Login" to save the login information
-===== 2. Activation e-mail =====
+</panel>
-<panel type="success" title="Step 1"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_1.png?direct&600|}}</image>After purchasing the DVR subscription from the Silicon Dust shop website, you should receive an e-mail with your subscription information that looks similar to the image on the right.
+<panel type="success" title="Part 2"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_3b.png?direct&600|}}</image>If all goes well, you should see your e-mail address under "Account" and "DVR Active" should show "Yes".
-It contains a link that you will need to open while you are connected to the same local network as your HDHomeRun device.
+You can now proceed to the next phase, setting up your local DVR storage.
-**Click on that link**
+<WRAP info>If registration is unsuccessful, please open a trouble ticket: https://www.silicondust.com/support/trouble-ticket/</WRAP></panel>
-<wrap info>Some web browsers, such as Microsoft Edge, do not work correctly with the my.hdhomerun.com web page. You may need to use a browser such as **[[https://www.mozilla.org/en-US/firefox/new/|FireFox]]** or **[[https://www.google.com/chrome/|Chrome]]** to use the site.</wrap>
+</WRAP>
+</WRAP>
-<wrap info>If you do not receive your activation e-mail, please contact customer support: https://www.silicondust.com/support/trouble-ticket/</wrap></panel>
-<panel type="success" title="Step 2"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_2.png?direct&600|}}</image>When your web browser winddow opens, it should look like the following.
-Click on the **"SUBMIT"** button.
+===== Next step: Setting up a DVR storage device =====
+<WRAP indent>
-<wrap info>If the web page says that it cannot find your HDHomeRun device, please consult our **[[:DVR:Troubleshooting|DVR troubleshooting page]]**</wrap></panel>
+<button type="success" size="lg" icon="fa fa-book">[[DVR:Storage|Step-by-step guide on selecting and setting up a DVR storage device]]</btn>
-<panel type="success" title="Step 3"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_3.png?direct&600|}}</image>If all goes well, you should get a message that indicates success.
-You can now proceed to the next phase, setting up your local DVR storage.</panel>
+</WRAP>
-===== 3. Next step: Setting up a DVR storage device =====
+{{tag>DVR}}
-<btn type="success" size="lg" icon="glyphicon glyphicon-edit">[[DVR:Storage|Step-by-step guide on selecting and setting up a DVR storage device]]</btn>

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