Differences

This shows you the differences between two versions of the page.

--- dvr:activation [2022/04/08 04:12] – neds
+++ dvr:activation [2026/02/14 08:20] (current) – neds
@@ Line 1: / Line 1: @@
-====== How to buy and activate HDHomeRun DVR subscriptions ======
+====== HDHomeRun DVR accounts ======
 <btn type="success" size="xs" icon="fa fa-chevron-left">[[:DVR|Go back to all DVR topics]]</btn>\\
-<lead>A **DVR subscription** can be purchased at our online shop and costs $35 per year. If you've bought a **[[:SCRIBE]]** or **[[:SERVIO]]** device then you will get a year of service along with the hardware, either as a new customer or added to your existing service. The subscription service includes 14 days of guide data. The subscription also keeps track of your upcoming recording "tasks", helps prevents duplicate recordings, prevents recording programs that you've already watched and wanted deleted, and helps orchestrate all of your DVR storage devices.</lead>
+<lead>DVR accounts keep track of your upcoming recording "tasks", helps prevents duplicate recordings, prevents recording programs that you've already watched and wanted deleted, and helps orchestrate all of your DVR storage devices.
+\\
+\\
+No HDHomeRun DVR service, paid or otherwise, is required if you are using third party DVR software/services.</lead>
+=====Free Basic subscription=====
-===== HDHomeRun SCRIBE/SERVIO included service =====
 <WRAP indent>
+One-off/"Record this airing" recordings can be made for free, up to three days in advance. No subscription or account required.
-==== Activating service for a new customer ====
+  * All [[:dvr#hdhomerun_network_tuner|supported HDHomeRun models]] now come with basic DVR support for free, with no signup needed.
-  * HDHomeRun SCRIBE and HDHomeRun SERVIO units come with a year of included DVR service. DVR service starts when the device is connected to the internet by the customer, automatically. No activation code or account is necessary. A temporary account automatically gets registered when the SCRIBE or SERVIO goes online. We are working on making it so that the HDHomeRun app will warn people if the DVR service is getting close to expiring, allowing them to extend service by purchasing additional years through https://shop.silicondust.com .
+  * See [[:app:recording|Recording in the HDHomeRun app]] to learn more about what features are free or paid, and how to use them.
-==== Amending service from a SCRIBE/SERVIO to an existing account ====
+  * An automatic email-less account is auto-generated for your HDHomeRun unit to keep track of DVR tasks. This account follows your physical HDHomeRun unit, so if you move to a new home, your DVR tasks go with you and your HDHomeRun unit.
-  * When the year of DVR service from a SCRIBE or SERVIO is associated with an existing DVR account, the year will be amended to that account.
-  * If you have the HDHomeRun devices used for your original DVR set up (as in, you have not replaced any tuner hardware), then simply opening up the HDHomeRun app should prompt an "Account Information" screen that will link your new SCRIBE or SERVIO to the account. Pressing "Continue" on this screen is all you need to do.
-  * Alternatively, you can also use the activation link you received when you purchased DVR service, which will associate the SCRIBE or SERVIO to your existing DVR account. Be sure to open the link while connected to the same local network as your SCRIBE or SERVIO. If you no longer have your activation link, please **[[:support ticket|contact support]]** and we will gladly look that information up for you.
+  * Existing and previous DVR subscribers can optionally log in to a DVR account so that your tasks can easily transfer between paid and free tiers (see the section on [[:dvr:activation#activation|Activation]]).
+Next step for free customers: <button type="success" icon="fa fa-book">[[DVR:Storage|Step-by-step guide on selecting and setting up a DVR storage device]]</btn>
 </WRAP>
-===== Buying DVR service =====
+=====Full Guide subscription =====
 <WRAP indent>
+Automatic recording tasks (Auto Record), being able to set any recording task up to 14 days in advance, and [[:DVR:XMLTV]] API access, requires the Full Guide subscription.
-If you don't have HDHomeRun SCRIBE or SERVIO then you will need to first buy a year of the HDHomeRun DVR subscription service.
+==== Buying ====
-==== 1. Buying DVR service and registering an account ====
+<WRAP indent>
 <panel type="success" title="Step 1"><image shape="thumbnail">{{ :dvr:step_1_-_buy_dvr_subscription_1.png?direct&600|}}</image>Go to **https://shop.silicondust.com** and click on the DVR software activation link.</panel>
@@ Line 34: / Line 41: @@
 </WRAP>
-===== Activation =====
+==== Activation ====
 <WRAP indent>
-<panel type="success" title="Step 1"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_1c.png?direct&600|}}</image>After purchasing the DVR subscription from the Silicondust shop website, you should receive an e-mail with your subscription information that looks similar to the image on the right. It will be titled "Your SiliconDust SHOP order receipt." Do not delete this email, instead store it somewhere safe.
-Copy or write down the first 8 digits of your activation code.
+<panel type="success" title="Part 1"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_2b.png?direct&600|}}</image>
-<WRAP info>If you do not receive your activation e-mail, please contact customer support and tell us your "Device ID" that is printed on the bottom of your HDHomeRun unit (if you have multiple units, only one ID is needed): https://www.silicondust.com/support/trouble-ticket/</WRAP>\\
-\\
-<WRAP important>Your DVR subscription is tied to your HDHomeRun hardware.</WRAP>
-</panel>
-<panel type="success" title="Step 2"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_2b.png?direct&600|}}</image>
   - Open the HDHomeRun app on a Windows 10/11 PC, Mac, iPhone, iPad, Android phone/tablet/TV, Fire device/TV, or LG smart TV
   - Press "Back" or the menu button to access the "Live/Recorded/Discover/Tasks" screen
@@ Line 51: / Line 51: @@
   - Select "Login"
   - Use the e-mail address you used when you signed up for DVR service
-  - For the activation code, this is where you will enter those first 8 digits of your DVR key
+  - Then enter your shop account password
   - Finally, select "Login" to save the login information
 </panel>
-<panel type="success" title="Step 3"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_3b.png?direct&600|}}</image>If all goes well, you should see your e-mail address under "Account" and "DVR Active" should show "Yes".
+<panel type="success" title="Part 2"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_3b.png?direct&600|}}</image>If all goes well, you should see your e-mail address under "Account" and "DVR Active" should show "Yes".
 You can now proceed to the next phase, setting up your local DVR storage.
@@ Line 62: / Line 62: @@
 </WRAP>
+</WRAP>
 ===== Next step: Setting up a DVR storage device =====
 <WRAP indent>
-<btn type="success" size="lg" icon="fa fa-book">[[DVR:Storage|Step-by-step guide on selecting and setting up a DVR storage device]]</btn>
+<button type="success" size="lg" icon="fa fa-book">[[DVR:Storage|Step-by-step guide on selecting and setting up a DVR storage device]]</btn>
 </WRAP>
 {{tag>DVR}}

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