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--- dvr:activation [2019/09/11 16:44]
nateb [Buying DVR service]
+++ dvr:activation [2023/04/29 01:21] (current)
neds [How to buy and activate HDHomeRun DVR subscriptions]
@@ Line 1: / Line 1: @@
 ====== How to buy and activate HDHomeRun DVR subscriptions ======
 <btn type="success" size="xs" icon="fa fa-chevron-left">[[:DVR|Go back to all DVR topics]]</btn>\\
-<lead>A **DVR subscription** can be purchased at our online shop and costs $35 per year. If you've bought a **[[:SCRIBE]]** or **[[:SERVIO]]** device then you will get a year of service along with the hardware, either as a new customer or added to your existing service. The subscription service includes 14 days of guide data. The subscription also keeps track of your upcoming recording "tasks", helps prevents duplicate recordings, prevents recording programs that you've already watched and wanted deleted, and helps orchestrate all of your DVR storage devices.</lead>
+<lead>A **DVR subscription** can be purchased at our online shop and costs $35 per year. The subscription service includes 14 days of guide data. The subscription also keeps track of your upcoming recording "tasks", helps prevents duplicate recordings, prevents recording programs that you've already watched and wanted deleted, and helps orchestrate all of your DVR storage devices.
-===== HDHomeRun SCRIBE/SERVIO included service =====
+The HDHomeRun DVR service is not required if you are using third party DVR software/service.</lead>
-<WRAP indent>
-==== Activating service for a new customer ====
-  * HDHomeRun SCRIBE and HDHomeRun SERVIO units come with a year of included DVR service. DVR service starts when the device is connected to the internet by the customer, automatically. No activation code or account is necessary. A temporary account automatically gets registered when the SCRIBE or SERVIO goes online. We are working on making it so that the HDHomeRun app will warn people if the DVR service is getting close to expiring, allowing them to extend service by purchasing additional years through https://shop.silicondust.com .
+=====New DVR service=====
-==== Amending service from a SCRIBE/SERVIO to an existing account ====
+<WRAP indent>
-  * When the year of DVR service from a SCRIBE or SERVIO is associated with an existing DVR account, the year will be amended to that account.
+==== Buying DVR service ====
-  * If you have the HDHomeRun devices used for your original DVR set up (as in, you have not replaced any tuner hardware), then simply opening up the HDHomeRun app should prompt an "Account Information" screen that will link your new SCRIBE or SERVIO to the account. Pressing "Continue" on this screen is all you need to do.
-  * Alternatively, you can also use the activation link you received when you purchased DVR service, which will associate the SCRIBE or SERVIO to your existing DVR account. Be sure to open the link while connected to the same local network as your SCRIBE or SERVIO. If you no longer have your activation link, please **[[:support ticket|contact support]]** and we will gladly look that information up for you.
-</WRAP>
-===== Buying DVR service =====
 <WRAP indent>
-If you don't have HDHomeRun SCRIBE or SERVIO then you will need to first buy a year of the HDHomeRun DVR subscription service.
-==== 1. Buying DVR service and registering an account ====
 <panel type="success" title="Step 1"><image shape="thumbnail">{{ :dvr:step_1_-_buy_dvr_subscription_1.png?direct&600|}}</image>Go to **https://shop.silicondust.com** and click on the DVR software activation link.</panel>
@@ Line 33: / Line 21: @@
 <WRAP info>This account can be used to manage the automatic renewal for the DVR subscription, and can also cancel automatic annual renewals. You can also use this account to buy additional HDHomeRun hardware and services.</WRAP></panel>
-==== 2. Activation e-mail ====
+</WRAP>
-<panel type="success" title="Step 1"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_1b.png?direct&600|}}</image>After purchasing the DVR subscription from the Silicondust shop website, you should receive an e-mail with your subscription information that looks similar to the image on the right. It will be titled "Your SiliconDust SHOP order receipt." Do not delete this email, instead store it somewhere safe.
+==== Activation ====
+<WRAP indent>
-It contains a link that you will need to open while you are connected to the same local network as your HDHomeRun device.
+<panel type="success" title="Part 1"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_1c.png?direct&600|}}</image>After purchasing the DVR subscription from the Silicondust shop website, you should receive an e-mail with your subscription information that looks similar to the image on the right. It will be titled "Your SiliconDust SHOP order receipt." Do not delete this email, instead store it somewhere safe.
-**Click on that link**
+Copy or write down the first 8 digits of your activation code.
-<WRAP info>Some web browsers, such as Microsoft Edge, do not work correctly with the my.hdhomerun.com web page. You may need to use a browser such as **[[https://www.mozilla.org/en-US/firefox/new/|FireFox]]** or **[[https://www.google.com/chrome/|Chrome]]** to use the site.</WRAP>\\
+<WRAP info>If you do not receive your activation e-mail, please contact customer support and tell us your "Device ID" that is printed on the bottom of your HDHomeRun unit (if you have multiple units, only one ID is needed): https://www.silicondust.com/support/trouble-ticket/</WRAP>\\
 \\
-<WRAP info>If you do not receive your activation e-mail, please contact customer support: https://www.silicondust.com/support/trouble-ticket/</WRAP>\\
+<WRAP important>Your DVR subscription is tied to your HDHomeRun hardware.</WRAP>
-\\
-<WRAP important>Your DVR subscription is tied to your HDHomeRun hardware. If you add additional tuners or replace any HDHomeRun tuners, please open the link again to update your DVR subscription activation. If lost your activation e-mail, please contact support and they will re-send it to you: https://www.silicondust.com/support/trouble-ticket/</WRAP>
 </panel>
-<panel type="success" title="Step 2"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_2.png?direct&600|}}</image>When your web browser winddow opens, it should look like the following.
+<panel type="success" title="Part 2"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_2b.png?direct&600|}}</image>
+  - Open the HDHomeRun app on a Windows 10/11 PC, Mac, iPhone, iPad, Android phone/tablet/TV, Fire device/TV, or LG smart TV
+  - Press "Back" or the menu button to access the "Live/Recorded/Discover/Tasks" screen
+  - Select the gear icon in the top-right corner
+  - Select "Account information"
+  - Select "Login"
+  - Use the e-mail address you used when you signed up for DVR service
+  - For the activation code, this is where you will enter those first 8 digits of your DVR key
+  - Finally, select "Login" to save the login information
-Click on the **"SUBMIT"** button.
+</panel>
+<panel type="success" title="Part 3"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_3b.png?direct&600|}}</image>If all goes well, you should see your e-mail address under "Account" and "DVR Active" should show "Yes".
-<WRAP info>If the web page says that it cannot find your HDHomeRun device, please consult our **[[:DVR:Troubleshooting|DVR troubleshooting page]]**</WRAP></panel>
-<panel type="success" title="Step 3"><image shape="thumbnail">{{ :dvr:step_2_-_activate_service_3.png?direct&600|}}</image>If all goes well, you should get a message that indicates success.
 You can now proceed to the next phase, setting up your local DVR storage.
-<WRAP info>If registration is unsuccessful, please consult our **[[:DVR:Troubleshooting|DVR troubleshooting page]]**</WRAP></panel>
+<WRAP info>If registration is unsuccessful, please open a trouble ticket: https://www.silicondust.com/support/trouble-ticket/</WRAP></panel>
 </WRAP>
+</WRAP>
+===== SCRIBE or SERVIO included service =====
+<WRAP indent>
+==== Activating service for a new customer ====
+  * HDHomeRun SCRIBE and HDHomeRun SERVIO units come with a year of included DVR service. DVR service starts when the device is connected to the internet by the customer, automatically. No activation code or account is necessary. A temporary account automatically gets registered when the SCRIBE or SERVIO goes online. We are working on making it so that the HDHomeRun app will warn people if the DVR service is getting close to expiring, allowing them to extend service by purchasing additional years through https://shop.silicondust.com .
+==== Amending service from a SCRIBE/SERVIO to an existing account ====
+  * When the year of DVR service from a SCRIBE or SERVIO is associated with an existing DVR account, the year will be amended to that account.
+  * If you have the HDHomeRun devices used for your original DVR set up (as in, you have not replaced any tuner hardware), then simply opening up the HDHomeRun app should prompt an "Account Information" screen that will link your new SCRIBE or SERVIO to the account. Pressing "Continue" on this screen is all you need to do.
+  * Alternatively, you can also use the activation link you received when you purchased DVR service, which will associate the SCRIBE or SERVIO to your existing DVR account. Be sure to open the link while connected to the same local network as your SCRIBE or SERVIO. If you no longer have your activation link, please **[[:support ticket|contact support]]** and we will gladly look that information up for you.
+</WRAP>
 ===== Next step: Setting up a DVR storage device =====
 <WRAP indent>

dvr