Differences

This shows you the differences between two versions of the page.

--- dvr:troubleshooting [2019/06/20 09:59]
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+++ dvr:troubleshooting [2021/10/07 00:46] (current)
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 ===== Can't activate subscription =====
+<WRAP indent>
 ==== Review activation guide ====
-Be sure to review the steps in our **[[:DVR:Activation|activation guide]]**.
+<WRAP indent>
-==== Device not found ====
+Be sure to review the steps in our **[[:DVR:Activation|activation guide]]**.
-There are a few common reasons why the HDHomeRun might not show on the page:
-  - If you are using Edge browser on Windows 10, it will not work due to restrictions put in place by Microsoft. Safari on Mac and IE on any version of Windows may also encounter similar issues in certain configurations. Try again in another browser such as Chrome or Firefox.
-  - If you are connected to a VPN, whether to remotely access a workplace, hide browsing activity, or bypass restrictions on streaming media, that can prevent discovery from working. Disconnect from the VPN and try again.
-  - If the browser has taken you to the page via https instead of http, it will not work. Make sure it is using http://my.hdhomerun.com/
-  - Some browser extensions designed to enhance security can also interfere with the discovery process. This includes HTTPS Everywhere, NoScript, Ghostery, and some ad blockers. Make sure to disable such extensions on my.hdhomerun.com, or add it to the whitelist, as appropriate.
+</WRAP>
 ==== HDHomeRun tuner is unsupported ====
+<WRAP indent>
 The HDHomeRun DVR requires a modern HDHomeRun device (CONNECT/EXTEND/PRIME/EXPAND/SCRIBE). It does not work with older HDHomeRun Dual devices, as they lack some of the hardware features the DVR relies on. See **[[:dvr#hdhomerun network tuner|dvr#hdhomerun network tuner]]** for a list of supported HDHomeRun devices.
+</WRAP>
+</WRAP>
 ===== Windows as the DVR storage device =====
+<WRAP indent>
 ==== HDHomeRun app (Win7/8.1) - does not find DVR ====
+<WRAP indent>
-The HDHomeRun app for Windows 7/8.1 does not support the DVR. On these platforms, use Kodi to access the DVR. See **[[:Kodi]]**
+The HDHomeRun app for Windows 7/8.1 does not support the DVR.
+</WRAP>
 ==== HDHomeRun app (Win10) - does not find DVR ====
+<WRAP indent>
 If you are trying to use the HDHomeRun app on the same Windows 10 computer that the DVR storage software is running on, you will most likely need to run the following command:
@@ Line 34: / Line 43: @@
 You should get a response of “OK.” Open the app and check to see if you can then access the DVR.
+</WRAP>
 ==== Slow writes ====
+<WRAP indent>
 Your DVR is experiencing slow speeds when writing data to the hard drive, the DVR software will likely have issues. Most instances of slow speeds are the result of antivirus or other security software interfering with the DVR functions. If you're using a third-party antivirus program, make sure to configure it to exclude both the HDHomeRun RECORD program and the DVR recording location from its real-time filtering. If you have any anti-malware or other security programs installed, disable the web filtering functions they have, or if they can exclude on a program-specific basis, make them exclude the HDHomeRun RECORD program from filtering.
@@ Line 41: / Line 54: @@
 One other possibility is if the drive is starting to go bad; open the Windows system event log (right click on Computer and select Manage, then expand Event Viewer, then Windows Logs, and click on System) and look for any yellow or red icons that reference a disk, controller, or filesystem at times you were seeing issues.
+</WRAP>
 ==== Bitdefender configuration ====
+<WRAP indent>
 If you use Bitdefender anti-virus you will have problems tuning channels due to Bitdefender scanning the files that buffer live video and recordings.  You can use Bitdefender exclusions to resolve the problem.
@@ Line 50: / Line 67: @@
 These file and folder locations can be found by querying TaskManager while the applications and foreground processes are running.
+</WRAP>
+</WRAP>
+===== Firewall =====
+<WRAP indent>
+If you need to configure a port-based firewall: \\
+(not required for Windows Firewall)
+===Discovery===
+<WRAP indent>
+Allow incoming UDP port 65001 - required for HDHomeRun discovery and for clients to discover the record engine.
+</WRAP>
+===Client services===
+<WRAP indent>
+Configure the record engine to use a given TCP port for client services:
+Windows: Use regedit to set a fixed port number: \\
+Key: HKEY_LOCAL_MACHINE\SOFTWARE\Silicondust\HDHomeRun\DVR \\
+Name: Port \\
+Type: DWORD \\
+Value: <port number> \\
+Linux: Add the following to hdhomerun.conf: \\
+Port=<port number>
+Then allow incoming TCP connections to this port number.
+</WRAP>
+===Outgoing connections===
+<WRAP indent>
+The record engine will make outgoing HTTP connections to HDHomeRun Tuners and to my.hdhomerun.com during normal operation.
+</WRAP>
+</WRAP>
+===== Need more help? =====
+<WRAP indent>
+  * Please file a **[[https://www.silicondust.com/support/trouble-ticket/|trouble ticket]]** and one of our support technicians will be glad to personally help you or answer any questions.
+</WRAP>
 {{tag>DVR troubleshooting}}

dvr troubleshooting