DVR troubleshooting

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Be sure to review the steps in our activation guide.

There are a few common reasons why the HDHomeRun might not show on the page:

1. If you are using Edge browser on Windows 10, it will not work due to restrictions put in place by Microsoft. Safari on Mac and IE on any version of Windows may also encounter similar issues in certain configurations. Try again in another browser such as Chrome or Firefox.
2. If you are connected to a VPN, whether to remotely access a workplace, hide browsing activity, or bypass restrictions on streaming media, that can prevent discovery from working. Disconnect from the VPN and try again.
3. If the browser has taken you to the page via https instead of http, it will not work. Make sure it is using http://my.hdhomerun.com/
4. Some browser extensions designed to enhance security can also interfere with the discovery process. This includes HTTPS Everywhere, NoScript, Ghostery, and some ad blockers. Make sure to disable such extensions on my.hdhomerun.com, or add it to the whitelist, as appropriate.

The HDHomeRun DVR requires a modern HDHomeRun device (CONNECT/EXTEND/PRIME/EXPAND). It does not work with older HDHomeRun Dual devices, as they lack some of the hardware features the DVR relies on. See dvr#hdhomerun network tuner for a list of supported HDHomeRun devices.

The HDHomeRun app for Windows 7/8.1 does not support the DVR. On these platforms, use Kodi to access the DVR. See Kodi

Please right click on the Start menu icon and select Windows PowerShell (Admin) or Command Prompt (Admin). Run the following command:

CheckNetIsolation LoopbackExempt -a -n=”ef712ba7.hdhomerundvr_23nna27hyxhag”

You should get a response of “OK.” Open the app and check to see if you can then access the DVR.